Parts Counter Sales Representative

Forklifts Group • West Chester, OH

7d • $20 - $25 • Onsite

About The Position

The Forklift Parts Counter Sales Representative sells parts to internal and external customers, over the counter, over the phone, or online. They are involved in the direct sales process and in maintaining positive customer communication. The Forklift Parts Counter Sales Representative increases our core business performance by supporting operational success and developing relationships with customers.

Requirements

• High School Diploma or equivalent.
• Proficiency in Microsoft Office suite.
• Is knowledgeable of use and features of various parts, based on knowledge of machines or equipment.
• Ability to work independently and to effectively prioritize demands and execute tasks.
• Keen attention to detail.
• Strong written and verbal communication skills with the ability to convey information to internal and external customers in a clear and concise manner.

Nice To Haves

• Associate’s Degree preferred.
• Two or more years of experience in a material handling or automotive industry preferred.

Responsibilities

• Provides support to field and shop technicians by answering inbound calls, looking up parts, providing advice on related parts needed, placing emergency orders, communicating backorders to customers and technicians.
• Acts as a liaison between technicians, customers, and suppliers communicating pricing, delivery times, backorders, etc.
• Follows up on backorders and assesses if new sourcing is needed to expedite parts delivery.
• Places routine stock and emergency orders with external suppliers.
• Maintains an orderly parts warehouse and bin locations to support the company’s 5S culture.
• Processes outbound orders from picking to packing for customers and technicians.
• Performs routine inventories of customer consignments to accurately charge shortages.
• Provides analysis of van inventories assessing what parts need to be frozen, increased, or removed.
• Processes remanufactured cores to obtain credit from suppliers.
• Receives and fills both online and telephone orders for parts.
• Reads catalogs, microfiche viewers, or computer displays to determine replacement part stock numbers and prices.
• Receives payment and/or obtains credit authorization.
• Advises customers/technicians on substitution or modification of parts when identical replacements are not available.
• Measures parts, using precision measuring instruments, to determine whether similar parts may be machined to required sizes.
• Performs follow-up sales calls with customers to ensure product satisfaction is met.
• Maximizes customer sales potential by examining parts usage and providing advice on parts stocking based on lead times, consumables, maintenance type, application etc.
• Establishes regular communication with managers to resolve any ongoing issues with customers.
• Maintains professionalism on the job at all times.
• Performs other duties of a similar nature as required.

Benefits

• Paid-on-the-job training
• Development and advancement opportunities from Certified Dealer Trainers
• Career advancement opportunities
• Comprehensive benefits include medical, dental, vision, and 401(k) with employer match and profit-sharing.
• Opportunity to earn monthly premium discounts.
• 3 weeks PTO annually prorated in the first year
• 10 paid company holidays.
• Annual Boot, Safety Glasses, and Gym Reimbursement Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED