Parts-Counter Sales Representative

Ascendance Truck Centers•Nekoosa, WI

28d

About The Position

Ascendance Truck Centers is hiring a Parts Counter Person to sell parts to retail and shop customers over the counter, through the shop, and by phone. The position provides customer service, helps identify and source required parts, handles orders and transactions, and supports inventory, delivery, and recordkeeping. The employee is expected to perform the listed responsibilities satisfactorily; reasonable accommodations may be made for individuals with disabilities.

Requirements

Two to four years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and interpret bar graphs.
Ability to solve practical problems involving varied concrete variables and limited standardization.
Ability to interpret written, oral, diagrammatic, or schedule-form instructions.

Nice To Haves

Automotive Service Excellence (ASE) Certifications.
Medium/Heavy Truck Parts Specialist Certification.

Responsibilities

Assist retail and shop customers in selecting parts in a friendly, professional, and efficient manner.
Inform customers about companion-part requirements and specials, and expose customers to the full product line.
Answer phone calls and provide price quotes and other information.
Determine incoming freight charges and bill them to the appropriate repair order or sales order.
Review body shop estimates to verify that ordered parts are correct and pricing aligns with the estimate.
Provide a high level of service to internal and external customers.
Pull and fill orders from stock.
Notify the parts manager of out-of-stock parts or shop materials requiring immediate attention.
Locate out-of-stock parts from outside sources and submit emergency orders when necessary.
Notify service advisors and customers when special-order parts arrive.
Notify the body shop when all parts have arrived.
Pull and prepare orders for body shop delivery, tagging parts with customer names and job numbers.
Follow up on back-ordered parts.
Verify will-call and back-order files weekly and return items to vendors or stock items that were not picked up or required.
Replenish assigned inventory daily.
Assist outside sales representatives with their orders.
Ensure internal parts requests are billed to service repair orders.
Receive retail customer payments or obtain credit authorization.
Ensure charge sales are signed by customers and that customers receive copies of invoices.
Issue credits for returned parts after verifying the original invoice or invoice number, purchase, and pricing.
Keep orderly records of repair orders, invoices, insurance estimates, and special-order parts.
Prepare orders for daily shipment, delivery, or pickup.
Solicit assigned accounts by phone.
Keep front and rear counter areas clean and uncluttered; clean computer terminals and printers daily.
Participate in available training programs and stay current on new products and product updates.
Work with the parts manager to maintain a lost-sales tracking program.
Maintain a professional appearance.