Parts Counter Sales Representative

Mustang Cat • Channelview, TX

25d • $25 - $27

About The Position

Mustang Cat, the authorized Caterpillar dealer for Southeast Texas, is hiring a customer-focused Parts Counter Sales Representative to support its Parts Division. The role helps customers identify, locate, and order parts needed to keep heavy equipment running. The representative researches part numbers and availability, coordinates orders, and provides knowledgeable, friendly, and efficient customer service to internal and external customers. The position also supports service teams and daily Parts Department operations.

Requirements

• High school diploma or equivalent.
• Minimum of 2 years of customer service experience.
• Strong mechanical aptitude and interest in heavy equipment or machinery.
• Strong computer skills and ability to learn new systems.
• Excellent communication skills across phone, email, written, and face-to-face interactions.
• Strong attention to detail and commitment to order accuracy.
• Ability to work independently and as part of a team.
• Friendly, outgoing, and professional attitude.
• Self-motivated, with willingness to take initiative and go above and beyond for customers.
• Strong dedication to providing exceptional customer service.

Nice To Haves

• Bilingual in English and Spanish.
• Familiarity with Caterpillar parts systems.
• Previous experience in heavy equipment, parts sales, industrial supply, or a related industry.
• Experience identifying, sourcing, or ordering mechanical and equipment parts.

Responsibilities

• Provide exceptional customer service to internal and external Parts customers.
• Assist customers in identifying and locating the correct heavy equipment parts.
• Research part numbers, quantities, availability, sourcing options, freight, and delivery timelines.
• Process parts orders accurately and efficiently.
• Communicate order information, availability, and updates to customers.
• Use computer systems and parts resources to research and fulfill customer requests.
• Collaborate with team members to resolve customer needs and support daily operations.
• Assist in other areas of the Parts Department as needed.
• Maintain a safe, clean, and organized work environment.
• Follow company policies and safety procedures.

Benefits

• Tuition reimbursement.
• Full-time medical, dental, and vision benefits.
• 401(k) with employer matching.
• Paid vacation, sick time, and holidays.
• Great work-life balance.
• Growth opportunities.
• Job stability with an industry leader.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED