Parts Counter Sales Representative

Mustang Cat•Houston, TX

14d

About The Position

Mustang Cat is hiring an experienced Level 2 Parts Counter Sales Representative to provide advanced parts support to customers and internal teams. The role uses parts experience and technical knowledge to identify appropriate parts, ensure accurate and timely order fulfillment, and deliver exceptional customer service. The representative serves customers at the counter, by phone, and by email in a fast-paced, team-oriented environment.

Requirements

High school diploma or equivalent.
At least 5 years of experience in parts sales, automotive, heavy equipment, or a related field.
Strong mechanical knowledge and understanding of equipment or machinery.
Customer-focused, with a sales-first mindset and professional communication skills.
Comfort using parts look-up systems, inventory software, and modern business applications.
Self-motivated, reliable, and efficient in a fast-paced, team-oriented environment.

Nice To Haves

Bilingual in English and Spanish.
Experience using CAT systems or similar parts platforms.
Background in heavy equipment, diesel, construction, or industrial parts sales.
Ability to support team members and lead by example in customer interactions.

Responsibilities

Engage customers at the counter, over the phone, and by email to provide expert-level parts support.
Identify, quote, and sell the correct parts based on customer needs, equipment models, or technical specifications.
Proactively suggest related products and upsell opportunities to maximize sales potential.
Check pricing, availability, lead times, and shipping options in real time.
Process orders accurately and ensure timely fulfillment.
Partner with internal departments to meet and exceed customer expectations.
Assist in training or mentoring new team members as needed.
Maintain a professional, organized, and safe workspace.