Parts-Counter Sales Representative

Ascendance Truck Centers•Virginia, MN

11d

About The Position

Ascendance Truck Centers is hiring a Parts Counter Person for its Virginia location. The role primarily sells parts to customers over the counter, through the shop, and by phone, while providing friendly, professional, and efficient service to retail and shop customers. The Parts Counter Person helps customers select parts, provides quotes and product information, processes orders and payments, manages inventory and special orders, and coordinates parts activity with customers, service advisors, the body shop, outside sales representatives, and the parts manager. The position also includes maintaining accurate records, following up on back-ordered items, keeping the counter areas and equipment clean, participating in available training, staying current on products, and supporting a lost-sales tracking program. The company describes a culture focused on employee growth and long-term career advancement. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Two to four years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence and speak effectively before groups of customers or employees.
Ability to perform arithmetic with whole numbers, common fractions, and decimals, and compute rates, ratios, and percentages and interpret bar graphs.
Ability to solve practical problems and handle varied situations with limited standardization.
Ability to interpret instructions provided in written, oral, diagram, or schedule form.

Nice To Haves

Automotive Service Excellence (ASE) Certifications.
Medium/Heavy Truck Parts Specialist Certification.

Responsibilities

Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
Inform customers about companion part requirements and specials, and expose customers to the full product line.
Answer phone calls and provide price quotes and other information.
Determine incoming freight charges and bill the appropriate repair order or sales order.
Review body shop estimates to verify that ordered parts are correct and pricing aligns with the estimate.
Provide a high level of service to internal and external customers.
Pull and fill orders from stock.
Notify the parts manager about out-of-stock parts or shop materials requiring immediate attention.
Locate out-of-stock parts from outside sources and submit emergency orders when necessary.
Notify service advisors and customers when special-ordered parts arrive.
Notify the body shop when all parts have arrived.
Pull and prepare orders for body shop delivery, tagging parts with customer names and job numbers.
Follow up on back-ordered parts.
Verify will-call and back-order files weekly and return or stock items that were not picked up or are no longer required.
Replenish assigned inventory daily.
Assist outside sales representatives with their orders.
Bill all internal parts requests to the service repair order.
Receive payment from retail customers or obtain credit authorization.
Ensure charge sales are signed by the customer and customers receive their invoice copy.
Issue credits for returned parts after verifying the purchase and pricing against the original invoice or its number.
Keep orderly records of repair orders, invoices, insurance estimates, and special-order parts.
Set up orders for daily shipment, delivery, or pick-up.
Solicit assigned accounts by phone.
Keep front and rear counter areas clean and uncluttered.
Clean computer terminals and printers daily.
Participate in available training programs.
Stay current on new products and product updates.
Participate with the parts manager in maintaining a lost-sales tracking program.
Maintain a professional appearance.