Parts Counter Sales Representative

Tidewater Fleet Supply•Chesapeake, VA

12d

About The Position

Tidewater Fleet Supply / TNT Parts is seeking a knowledgeable, customer-focused Parts Counter Sales Representative to help customers identify and obtain the parts they need. The role serves as an important first point of contact for customers who call, visit the branch, or request help locating difficult-to-find parts. The successful candidate listens carefully, identifies solutions, and helps customers get back to work in a fast-paced environment. The representative supports customers through counter, telephone, and electronic inquiries; identifies, quotes, sources, and sells parts; and processes orders and related transactions accurately. The role also involves following up on requests, coordinating with internal teams and other locations, maintaining customer information, supporting branch operations, and building lasting customer relationships. Heavy-duty truck, automotive, fleet, equipment, or industrial parts experience is preferred.

Requirements

Strong parts identification and lookup skills.
Excellent customer service and communication skills.
A sales-minded approach and ability to recognize additional customer needs.
Strong attention to detail and commitment to order accuracy.
Good problem-solving skills and ability to find solutions when a part is not readily available.
Ability to work effectively in a busy environment while managing multiple customers and priorities.
Basic computer skills and ability to learn inventory, catalog, CRM, and business systems.
Ability to work well with other departments and locations.
Dependable, positive attitude and willingness to help wherever needed.
Current and valid driver's license with a driving record that meets company insurance requirements.
Ability to lift up to 50 pounds when necessary.

Nice To Haves

Heavy-duty truck, automotive aftermarket, fleet, equipment, or related parts experience.
Manufacturer and product training.

Responsibilities

Assist customers at the counter, by phone, and through electronic inquiries with parts needs.
Identify and locate parts using customer descriptions, vehicle or equipment information, part numbers, and applications.
Provide accurate pricing, availability, quotes, and product information.
Process customer orders, invoices, returns, warranties, and other transactions accurately.
Identify alternative products when a customer's first choice is unavailable.
Locate and source non-stocked or hard-to-find parts.
Process buyouts and coordinate with Purchasing and other locations.
Recommend related and additional products that may help customers complete repairs.
Pursue sales opportunities through cross-selling, up-selling, and promotional products while maintaining customer service.
Follow up on open quotes, backorders, special orders, and customer requests.
Communicate order status, availability, delivery expectations, and changes to customers.
Coordinate with Outside Sales, Purchasing, Warehouse, and Delivery teams to support the customer experience.
Build relationships with customers and learn about their businesses, equipment, and purchasing needs.
Resolve customer concerns quickly and professionally.
Maintain accurate customer and account information in company systems.
Keep the counter, showroom, and parts areas clean, organized, and ready for customers.
Assist with stocking, inventory, and other branch responsibilities as needed.
Provide fast, accurate, knowledgeable service and take ownership of customer requests through completion.
Continue improving product and application knowledge.
Perform other duties as assigned.