Parts Counter Sales Representative

Tidewater Fleet Supply LLC•Lithonia, GA

22d

About The Position

Tidewater Fleet Supply / TNT Parts is seeking a dependable, customer-focused Parts Counter Sales Associate to support its parts sales and warehouse operations. The position combines customer service and parts sales with receiving freight, picking and staging orders, stocking inventory, and preparing deliveries. The employee helps walk-in and telephone customers identify parts, processes orders, and assists with warehouse and inventory work as needed. The role offers an opportunity to build product knowledge, work across multiple parts of the business, and grow within the company.

Requirements

Strong customer service and communication skills.
Ability to identify and locate parts using catalogs and computer systems.
Strong attention to detail and commitment to order accuracy.
Good organizational and multitasking skills.
Ability to work independently and as part of a team.
Willingness to learn products, systems, and processes.
Basic computer skills and ability to learn inventory and parts systems.
Dependable work ethic and willingness to help wherever needed within the branch.
Ability to regularly lift, carry, push, or pull products weighing up to 75 pounds.
Ability to move products weighing up to 300 pounds using appropriate mechanical equipment.
Ability to stand, walk, bend, twist, reach, squat, push, and pull regularly.
Ability to work at a steady pace in a warehouse environment.
Ability to safely operate warehouse and material-handling equipment after proper training.
Frequent computer use, telephone communication, and interaction with customers and coworkers.

Nice To Haves

Heavy-duty truck, trailer, automotive, equipment, or parts experience preferred.
Parts counter, warehouse, distribution, or inventory experience preferred.

Responsibilities

Serve walk-in and telephone customers by understanding their needs and helping them find the right parts.
Identify and locate parts using catalogs, interchange information, and computer systems.
Process customer orders accurately and efficiently.
Answer customer calls and respond to questions about parts, pricing, availability, and order status.
Locate and source non-stocked parts; process buyouts and special orders.
Develop product knowledge, make recommendations, follow up on customer needs, and work with teammates to resolve issues.
Maintain a clean, organized, and professional counter and customer area.
Receive freight and verify parts, quantities, and condition; report shortages, damages, overages, and other discrepancies.
Stock products in assigned warehouse locations.
Pull and stage customer orders, transfers, and deliveries; verify outgoing parts and quantities.
Load and unload products as needed.
Assist with cycle counts and other inventory-control activities.
Safely operate warehouse equipment, including pallet jacks, hand trucks, forklifts, and other material-handling equipment, after proper training.
Complete required receiving, shipping, inventory, and warehouse documentation.
Follow company procedures for handling regulated or hazardous materials.
Maintain a clean, safe, and organized warehouse.
Perform other duties as needed to support the branch and its customers.