Parts-Counter Sales Representative

Ascendance Truck Centers • Harrisburg, PA

89d

About The Position

Ascendance Truck Centers is seeking a Parts Counter Person to sell parts to customers over the counter, through the shop, and by phone. The role serves both retail and shop customers, provides information and assistance with parts selection, and supports parts ordering, inventory, billing, delivery, and returns. The position requires two to four years of related experience and/or training, or an equivalent combination of education and experience. ASE certifications and Medium/Heavy Truck Parts Specialist Certification are preferred.

Requirements

• Two to four years of related experience and/or training, or an equivalent combination of education and experience.
• Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; and speak effectively before groups of customers or employees.
• Ability to perform arithmetic using whole numbers, common fractions, and decimals, compute rates, ratios, and percentages, and draw and interpret bar graphs.
• Ability to solve practical problems involving varied concrete variables where standardization is limited, and interpret written, oral, diagrammatic, or schedule-based instructions.

Nice To Haves

• Automotive Service Excellence (ASE) Certifications.
• Medium/Heavy Truck Parts Specialist Certification.

Responsibilities

• Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
• Inform customers of companion-part requirements and specials, and expose customers to the full product line.
• Answer phone calls and provide price quotes and other information.
• Determine incoming freight charges and bill the appropriate repair order or sales order.
• Review body shop estimates to confirm ordered parts are correct and pricing aligns with the estimate.
• Provide a high level of service to internal and external customers.
• Pull and fill orders from stock.
• Notify the parts manager of out-of-stock parts or shop materials requiring immediate attention.
• Locate out-of-stock parts from outside sources and submit emergency orders when necessary.
• Notify service advisors and customers when special-ordered parts arrive.
• Notify the body shop when all parts have arrived.
• Pull orders for delivery to the body shop, ensuring parts are tagged with customer names and job numbers.
• Follow up on back-ordered parts.
• Verify will-call and back-order files weekly and return items to vendors or stock items not picked up or required.
• Replenish assigned inventory daily.
• Assist outside sales representatives with their orders.
• Ensure internal parts requests are billed on service repair orders.
• Receive retail customer payments or obtain credit authorization.
• Ensure charge sales are signed by the customer and customers receive a copy of the invoice.
• Issue credits for returned parts after verifying the original invoice or its number.
• Maintain orderly records of repair orders, invoices, insurance estimates, and special-order parts.
• Set up orders for daily shipment, delivery, or pickup.
• Solicit assigned accounts by phone.
• Keep front and rear counter areas clean and uncluttered.
• Clean computer terminals and printers daily.
• Participate in available training programs and stay current on new products and product updates.
• Work with the parts manager to maintain a lost-sales tracking program.
• Maintain a professional appearance.

Benefits

• Paid training.
• Medical, dental, and vision insurance.
• Health Savings Account.
• Health Reimbursement Account.
• Company-paid life, accident, and disability insurance.
• 401(k) with company match.
• Paid time off.
• Paid holidays.
• Paid parental leave.
• Long-term career advancement opportunities.
• Great culture and team environment.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed