Parts-Counter Sales Representative

Ascendance Truck Centers•Marshfield, WI

22d

About The Position

Ascendance Truck Centers is hiring a second-shift Parts Counter Sales Representative to sell parts to retail and shop customers over the counter, through the shop, and by phone. The role provides service to internal and external customers, supports parts ordering and inventory, and maintains records and counter areas. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The scheduled hours are Monday through Friday, 2:00 p.m. to 10:00 p.m., with rotating Saturdays from 7:00 a.m. to 12:00 p.m. The company offers a team-oriented culture, advancement opportunities, paid training, insurance and other benefits.

Requirements

Two to four years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and interpret bar graphs.
Ability to solve practical problems and handle situations with limited standardization.
Ability to interpret written, oral, diagram-based, or schedule-based instructions.
Ability to work the scheduled hours Monday through Friday, 2:00 p.m. to 10:00 p.m., with rotating Saturdays from 7:00 a.m. to 12:00 p.m.

Nice To Haves

Automotive Service Excellence (ASE) Certifications.
Medium/Heavy Truck Parts Specialist Certification.

Responsibilities

Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
Inform customers about companion-part requirements and specials, and present the full product line.
Answer phone calls and provide price quotes and other information.
Determine incoming freight charges and bill the appropriate repair order or sales order.
Review body shop estimates to confirm ordered parts are correct and pricing aligns with the estimate.
Provide a high level of service to internal and external customers.
Pull and fill orders from stock.
Notify the parts manager of out-of-stock parts or shop materials requiring immediate attention.
Locate out-of-stock parts from outside sources and submit emergency orders when necessary.
Notify service advisors and customers when special-order parts arrive, and notify the body shop when all parts have arrived.
Pull orders for delivery to the body shop and tag parts with customer names and job numbers.
Follow up on back-ordered parts.
Review will-call and back-order files weekly and return items to vendors or stock items that are not picked up or required.
Replenish assigned inventory daily.
Assist outside sales representatives with their orders.
Bill internal parts requests to service repair orders.
Receive retail customer payments or obtain credit authorization, and ensure charge sales are signed by customers.
Ensure customers receive their copy of the invoice.
Issue credits for returned parts after verifying the original invoice or invoice number and pricing.
Maintain orderly records of repair orders, invoices, insurance estimates, and special-order parts.
Set up orders for daily shipment, delivery, or pickup.
Solicit assigned accounts by phone.
Keep front and rear counter areas clean and uncluttered, and clean computer terminals and printers daily.
Participate in available training programs and stay current on new products and product updates.
Participate with the parts manager in maintaining a lost-sales tracking program.
Maintain a professional appearance.