Parts-Counter Sales Representative

Ascendance Truck Centers•Marshfield, WI

About The Position

Ascendance Truck Centers is seeking a second-shift Parts Counter Person for its commercial truck sales and leasing dealership. The role primarily sells parts to customers over the counter, through the shop, or by phone. The employee helps retail and shop customers select parts, handles orders and payments, coordinates incoming and special-order parts, and supports internal and external customers. The schedule is Monday through Friday, 2:00 p.m. to 10:00 p.m., with rotating Saturdays from 7:00 a.m. to 12:00 p.m. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

Two to four years of related experience and/or training, or an equivalent combination of education and experience.
Ability to read and interpret safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees.
Ability to perform arithmetic using whole numbers, common fractions, and decimals, and to compute rates, ratios, and percentages and interpret bar graphs.
Ability to solve practical problems involving a variety of concrete variables where limited standardization exists.
Ability to interpret written, oral, diagrammatic, or schedule-based instructions.

Nice To Haves

Automotive Service Excellence (ASE) Certifications.
Medium/Heavy Truck Parts Specialist Certification.

Responsibilities

Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
Inform customers of companion-part requirements and specials, and ensure they are exposed to the full product line.
Answer phone calls and provide price quotes and other information.
Determine incoming freight charges and bill the appropriate repair order or sales order.
Review body shop estimates to ensure ordered parts are correct and pricing aligns with the estimate.
Provide a high level of service to internal and external customers.
Pull and fill orders from stock.
Notify the parts manager of out-of-stock parts or shop materials needing immediate attention.
Locate out-of-stock parts from outside sources and submit emergency orders when necessary.
Notify service advisors and customers when special-ordered parts arrive.
Notify the body shop when all parts have arrived.
Pull orders for delivery to the body shop and tag all parts with customer names and job numbers.
Follow up on back-ordered parts.
Verify will-call and back-order files weekly and return items to vendors or stock items not picked up or required.
Replenish assigned inventory daily.
Assist outside sales representatives with their orders.
Ensure internal parts requests are billed to the service repair order.
Receive payment from retail customers or obtain credit authorization.
Ensure customers sign all charge sales and receive a copy of the invoice.
Issue credit for returned parts after verifying the purchase and pricing against the original invoice or its number.
Maintain orderly records of repair orders, invoices, insurance estimates, and special-order parts.
Set up orders for daily shipment, delivery, or pick-up.
Solicit assigned accounts by phone.
Keep front and rear counter areas clean and uncluttered.
Clean computer terminals and printers daily.
Participate in available training programs and stay current on new products and product updates.
Participate with the parts manager in maintaining a lost-sales tracking program.
Maintain a professional appearance.