Counter Parts Sales Representative

FleetPride • Dallas, TX

3d

About The Position

The Counter Parts Sales Representative provides service to customers by phone or in person through sales of heavy-duty parts, in accordance with customer needs and parts availability, while supporting profitability for FleetPride. The role helps customers identify and obtain requested parts, recommends related parts, handles transactions and returns, and answers product questions. The representative also maintains product knowledge and keeps the counter and display areas orderly and conducive to sales.

The work environment may include inside and outside conditions, varied temperatures, minimal chemical hazards, vibration, dust, and vehicle noise. Physical demands may include lifting and carrying up to 50 pounds; squatting, bending, climbing ladders or stairs, reaching above or below the shoulders, walking, twisting, sitting, and standing. Site-specific physical demands may differ from this general guidance.

Requirements

• High school diploma, GED, or High School Equivalence Certificate.
• Intermediate knowledge of Windows XP, including Excel, Word, and Outlook.
• At least 2 years of sales experience.
• Active listening skills, including giving others full attention, understanding their points, asking questions as appropriate, and avoiding inappropriate interruptions.
• Ability to communicate information effectively.
• Time-management skills, including managing one’s own time and the time of others.
• Persuasion skills.
• Service orientation and an active approach to finding ways to help people.

Nice To Haves

• Experience selling heavy-duty automotive parts is preferred.

Responsibilities

• Help determine and obtain heavy-duty parts requested by customers by phone or in person, and suggest related parts for full service.
• Locate and obtain ordered parts from the central warehouse or branch.
• Determine customer sales prices in accordance with company procedures.
• Handle warranty or defective parts in accordance with company procedures.
• Write up approved charge sales in accordance with company procedures.
• Special order parts on an emergency basis when necessary and appropriate.
• Process approved customer credits for returned merchandise.
• Maintain confidentiality of pricing lists and structures as required by company procedures.
• Answer customer questions about products, prices, availability, and product features.
• Provide customers with current product catalogs.
• Use non-selling and non-servicing time to study catalogs and review price sheets, bulletins, and product changes, additions, and deletions.
• Keep the counter parts area clean and orderly, and ensure display areas encourage sales.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED