Parts Sales Representative - Counter
About The Position
The Parts Sales Representative – Counter role at CSM Kenworth in Richfield provides customers with outstanding service by identifying replacement and warranty parts, tracking and shipping parts, and selling heavy-duty and/or light-duty truck parts. The representative uses knowledge of truck parts, company programs, policies, products, and services to assist customers and support purchase decisions. The role also involves developing new accounts and maintaining relationships with important customers. The representative promotes parts and accessories, serves as an adviser to wholesale and retail customers, completes assigned product and sales training, maintains knowledge of company systems and procedures, handles parts-related correspondence, and stays current on new products. The job is performed in a dealership environment and may involve 8–12-hour days and frequent exposure to weather elements. Duties and responsibilities may change at any time.
Requirements
- High school diploma.
- Prior sales experience.
- Computer, mathematical, and customer service skills.
- Ability to work in a dealership environment, including 8–12-hour days and frequent exposure to weather elements.
- Ability to demonstrate extensive product knowledge to customers and staff to assist with purchase decisions.
- Highly organized, detail-oriented, and results-driven.
- Ability to sit, stand, bend, kneel, stoop, and regularly lift or move up to 75 pounds.
- Ability to communicate in spoken English well enough to be understood.
- Ability to work cooperatively and professionally with a team.
Nice To Haves
- Associate's degree (AA) preferred.
Responsibilities
- Sell heavy-duty and/or light-duty truck parts.
- Provide customer service using in-depth knowledge of truck parts, programs, and policies.
- Maintain thorough knowledge of company products and services.
- Develop new accounts and grow existing accounts.
- Maintain liaison with important customers.
- Promote the sale of parts and accessories and advise wholesale or retail customers.
- Complete assigned product and sales training courses.
- Maintain working knowledge of company systems, procedures, and policies.
- Maintain parts-related correspondence.
- Keep up to date on new products.
- Identify replacement and warranty parts, and track and ship parts.
- Communicate effectively and cooperate with team members to complete assignments.
- Recognize and mitigate safety hazards and follow appropriate security procedures.
- Coordinate arrangements efficiently and economically, and adapt to workplace changes and new information.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
