Parts Counter Sales Associate

Kirby-Smith Machinery, Inc. - Ft. Worth, TX•Fort Worth, TX

5d•Onsite

About The Position

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. The Parts Counter Sales Associate facilitates parts orders for internal and external customers by managing inbound and outbound communications, following up promptly, supporting customer satisfaction, building lasting customer relationships, and delivering consistent results. This is a safety-sensitive position.

Requirements

High school diploma or equivalent.
One year of parts experience; heavy equipment or a related industry is preferred.
Valid driver's license and an acceptable driving record.
Ability to speak, read, and write in English.
Excellent verbal and written communication skills.
Basic knowledge and understanding of construction equipment and operating systems, such as hydraulic and electrical systems.
Ability to push, pull, lift, or carry up to 50 pounds without assistance.
Physical ability to squat, twist, turn, bend, stoop, climb, reach overhead, and stand and walk throughout the workday.
Ability to comply with the personal protective equipment (PPE) policy and maintain individual PPE in functional condition.

Nice To Haves

Parts experience in the heavy equipment or a related industry.

Responsibilities

Communicate and support the Kirby-Smith vision and core values of One Mission, One Team, One Plan, One Goal.
Greet customers as they enter the branch and promptly answer incoming phone calls professionally.
Process parts orders received through all methods of communication.
Maintain accurate records of customer transactions in the computer system.
Follow up on vendor back orders, process vendor invoices promptly, and ensure credits are received for vendor part returns.
Promote employee and customer satisfaction to achieve high-quality customer service.
Maintain a good understanding of supported product lines and read and understand parts manuals, serial number breaks, parts substitutions, campaigns, and related information.
Maintain a professional demeanor in dress, speech, and behavior.
Follow up with customers regarding order status and back-order fulfillment.
Keep the workspace clean and presentable through daily housekeeping.
Occasionally assist with parts deliveries as needed, ensuring timely and accurate delivery.
Maintain consistent and reliable on-site attendance.
Perform other job-related duties as assigned.