Parts Counter Sales Advisor

Fabick Cat•St. James, MO

17d

About The Position

Fabick Cat is an authorized Caterpillar dealer providing equipment, power systems, parts and service, compact construction, and rental equipment across portions of Illinois and Missouri, all of Wisconsin, and Michigan’s Upper Peninsula. The company is headquartered in Fenton, Missouri, and has been in business for over 100 years. Fabick Cat describes its workplace as a family and emphasizes developing employees and providing a competitive total compensation and benefits package. The Parts Counter Sales Advisor sells spare and replacement equipment parts to customers and service technicians. The role identifies parts using computer information systems, provides quotes and availability and shipping information, and recommends alternate replacement parts when appropriate. The position also handles returned parts, supports warehouse work as needed, promotes Fabick Cat products and services, and maintains knowledge of parts information systems. The employee performs other duties as directed.

Requirements

High school diploma or equivalent.
1–3 years of customer service experience.
Active listening skills to understand customer needs and provide suitable solutions.
Excellent verbal communication skills to present information clearly and effectively to customers.
Critical thinking skills to identify alternate solutions or approaches to fulfilling customer needs.
Good mechanical aptitude or understanding of how things are assembled and work.
Strong customer service, organizational, and mechanical aptitude.
Proficiency in Microsoft Office.
Ability to sit, stand, walk, read, talk, write, and hear to perform the essential functions of the job.
Ability to occasionally lift and/or move up to 10 pounds.

Nice To Haves

1–3 years of counter sales experience.
Dynamic and energetic approach.
Excellent communication skills, including public speaking.

Responsibilities

Sell spare and replacement parts for equipment in the repair shop or parts store.
Look up parts for customers and service technicians by phone, fax, or in person using computer information systems.
Provide quotes when requested.
Provide customers with parts availability and shipping options.
Offer replacement part options, including remanufactured or used parts, when available.
Advise customers about replacement or modification options when identical replacement parts are unavailable.
Examine returned parts for defects and exchange them as needed or issue credit when appropriate.
Work in and assist the warehouse as needed.
Apply customer-service practices, including assessing customer needs, meeting service quality standards, and considering customer evaluations.
Promote and sell products and services provided by Fabick Cat.
Answer phones promptly and properly.
Acknowledge counter customers, including when assisting another customer by phone.
Maintain working knowledge of parts information systems, including DBS, SIS, and WMS.
Perform other duties as directed.