Parts Counter Sales Advisor

Fabick Cat•St. James, MO

20h

About The Position

The Parts Counter Sales Advisor sells spare and replacement equipment parts for repair shops and parts stores. The advisor looks up parts for customers and service technicians by phone, fax, or in person using computer information systems; provides quotes, availability, and shipping options; and offers remanufactured or used alternatives when available. When identical replacements are unavailable, the advisor recommends replacement or modification options. The role also involves inspecting returned parts for defects and arranging exchanges or credits, assisting in the warehouse as needed, promoting Fabick products and services, and providing responsive customer service at the counter and by phone. The advisor maintains working knowledge of parts systems such as DBS, SIS, and WMS and performs other duties as directed.

Requirements

High school diploma or equivalent.
1–3 years of customer service experience.
Active listening skills to understand customer needs and provide suitable solutions.
Excellent verbal communication skills to present information clearly and effectively.
Critical-thinking skills to identify alternate solutions or approaches to customer needs.
Good mechanical aptitude or understanding of how things are assembled and work.
Strong customer-service and organizational skills.
Proficiency in Microsoft Office.
Ability to sit, stand, walk, read, talk, write, and hear to perform the essential job functions.
Occasionally lift and/or move up to 10 pounds.

Nice To Haves

1–3 years of counter sales experience.
Dynamic, energetic approach and excellent communication skills, including public speaking.

Responsibilities

Sell spare and replacement parts for equipment in repair shops or parts stores.
Look up parts for customers and service technicians by phone, fax, or in person using computer information systems.
Provide customer quotes, parts availability, and shipping options.
Offer replacement part options, including remanufactured or used pieces, when available.
Advise customers about replacement or modification options when identical parts are unavailable.
Examine returned parts for defects and arrange exchanges or issue credit as needed.
Work in and assist the warehouse as needed.
Apply customer-service practices, including assessing customer needs and meeting service quality standards.
Promote and sell products and services provided by Fabick.
Answer phones promptly and properly, and acknowledge counter customers even while assisting another customer by phone.
Maintain working knowledge of parts information systems, including DBS, SIS, and WMS.
Perform other duties as directed.