Parts Advisor / Counter
About The Position
Jaguar Land Rover Volvo of Fresno is seeking a Parts Advisor / Counterperson to assist customers with automotive parts and accessories in person and by phone. The role identifies and locates requested parts from current inventory or other sources, explains alternatives, and arranges delivery and installation. The Parts Advisor processes sales and payments, maintains inventory and stock, handles returned items, follows safety and security procedures, and keeps up to date on new products. The position also involves building relationships with vendors and customers and contributing to organizational goals. Pay is based on experience.
Requirements
- Excellent telephone and customer service skills.
- Inventory control experience.
- Desire to work in a commission- and performance-based environment.
- Professional appearance and work ethic.
- Self-starter and self-motivator.
- Ability to work well in a process-driven environment.
- Good driving record, with no more than two points.
- Authorized to work in the United States.
Nice To Haves
- Parts counterperson experience, preferably at a dealership.
- Experience with automotive parts and accessories.
Responsibilities
- Complete sales by entering purchases into the sales and inventory system, obtaining payment, adding purchases to credit accounts, and issuing receipts.
- Take customer orders, clarify requests, identify automotive parts, and explain alternative solutions.
- Locate parts in current inventory or from other sources, such as the internet, vendors, or other dealerships, and arrange delivery and installation.
- Maintain parts inventory by verifying supplies and placing orders when inventory reaches order points.
- Stock items by unpacking, arranging, and placing them in bins and on shelves, and updating the inventory system.
- Receive returned items by inspecting them, issuing refunds or credit, repacking and reshelving items, and returning damaged items to suppliers.
- Maintain a safe and secure environment by following safety and security standards, procedures, and codes.
- Update job knowledge by participating in educational opportunities and reading about new products.
- Accept ownership of organizational goals, handle new requests, and explore opportunities to add value.
- Perform other duties as assigned.
- Develop relationships with vendors and customers.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Disability insurance
- Life insurance
- Flexible spending account (FSA)
- 401(k)
- Paid time off
- Paid vacation
- Holiday pay
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
