Parts Counter Advisor

Wyoming Machinery Company • Casper, WY

3d

About The Position

Parts Counter Advisors support internal and external parts sales by providing customer service in person, over the phone, and online. They research customer parts requests, provide quotations and pricing, process orders, gather and distribute customer information, and follow up on orders. They coordinate and communicate with service personnel and PSSRs to help ensure timely parts delivery.

The role may also involve directing incoming calls before and after regular business hours, handling cash and other transactions, maintaining confidentiality of proprietary information, and completing administrative and parts-related duties. Occasional warehouse work may include order filling, hose building, shipping, and receiving.

Requirements

• High school diploma or equivalent.
• Ability to speak, read, write, and understand English.
• Proficiency using a desktop computer, including Microsoft Office products.
• Some knowledge of database applications.
• Ability to interact professionally with coworkers and customers and develop and maintain business relationships.
• Ability to file and complete paperwork.
• Ability to use general office equipment, including a calculator, multi-line phone system, and fax, copier, scanner, and printer.

Nice To Haves

• Prior experience with inventory management, warehousing, and/or parts sales in a similar field.
• Prior experience performing administrative functions.
• Knowledge of AS400 programming and related software.

Responsibilities

• Research customer requests for parts.
• Provide quotation and pricing information to customers.
• Process customer orders.
• Gather and distribute customer information.
• Provide follow-up assistance on customer orders.
• Coordinate and communicate with service personnel and PSSRs to support timely delivery of parts.
• Direct incoming calls before and after regular business hours.
• Handle cash and other transactions.
• Maintain confidentiality of proprietary information.
• Perform filing, telemarketing, parts expediting, report review, and other duties.
• Assist inventory control and warehouse personnel in coordinating and managing reports.
• Occasionally perform warehouse duties, including order filling, hose building, shipping, and receiving.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED