Parts Counter Professional - Litchfield

Haug Implement Co•Litchfield, MN

10d•$60,000 - $75,000•Onsite

About The Position

The Parts Counter Professional is responsible for providing excellent customer service at the counter and over the phone, supplying parts to the service department and other dealership departments, and recommending sales of additional parts or accessories. This role involves processing orders accurately and timely, communicating order status to customers, and locating various types of merchandise. A key aspect of the job is maintaining inventory integrity through receiving shipments, proper stocking, cycle counts, discrepancy follow-up, and expediting issues. The position also contributes to maintaining a professional showroom image and merchandise displays.

Requirements

Experience connecting with customers and establishing rapport
Understanding of the selling processes
Ability to use standard desktop applications such as Microsoft Office and internet functions
Ability to manage multiple projects simultaneously and independently
Able to bend, lift and carry
Valid driver’s license with an insurable driving record required

Nice To Haves

One or more years' experience with parts sales preferred

Responsibilities

Provides excellent service to customers at the counter and on the phone
Provides parts for the service department and other dealership departments
Provides recommendation for sales of additional related or needed parts or accessories
Processes orders in a timely and accurate manner
Completes orders by communicating with customers on pick-up or delivery status
Locates and obtains in-stock, out-of-stock, and non-stocked merchandise for customers
Maintains inventory integrity by verifying and receipting-in of shipments, placing parts in their proper inventory locations, assisting in cycle counts, following up on inventory discrepancies, and expediting issues by reporting to the department manager
Assists with maintaining professional showroom image and merchandise displays