Parts Counter Attendant

Cleveland Brothers Equipment Co • Bridgeport, WV

1d

About The Position

Cleveland Brothers is seeking a Parts Counter Attendant. The ideal candidate has parts skills and some industrial background, preferably involving on-highway trucks or similar, along with a positive attitude and a genuine desire to assist customers. The role requires the ability to work both independently and as part of a team.

The position involves responding to parts inquiries, helping customers obtain parts, issuing parts to shop mechanics, placing orders, using parts databases, and researching back-orders and customer credit status. Candidates with a variety of backgrounds and work experience may be considered, including experience from technical schools, military service, or on-the-job training.

The work involves extended periods seated at a computer, frequent keyboarding and data entry, and prolonged viewing of computer-screen information. It also includes frequent verbal and written communication, moving around the office, occasional lifting or moving of office materials weighing up to 10 pounds, and occasional bending, reaching, and stooping. The attendant must be able to concentrate and perform detailed work in a fast-paced office environment.

Requirements

• Mechanical aptitude.
• Familiarity with the product line.
• Customer service skills.
• Intermediate computer and keyboarding skills.
• Ability to learn new systems.
• Ability to remain seated for extended periods while working at a computer.
• Frequent use of hands and fingers for keyboarding, data entry, and operating standard office equipment.
• Ability to view and read information on a computer screen for prolonged periods.
• Frequent verbal and written communication with employees, managers, and external contacts.
• Ability to move about the office to attend meetings, access files, and use office equipment.
• Ability to occasionally lift, carry, push, or pull office materials weighing up to 10 pounds.
• Ability to maintain concentration and perform detailed work in a fast-paced office environment.
• Manual dexterity sufficient to operate a computer, telephone, copier, and other standard office equipment.
• Ability to bend, reach, and stoop occasionally to access files, supplies, or equipment.

Nice To Haves

• Parts skills.
• Some industrial background, preferably in on-highway trucks or similar.
• Experience from technical schools, military service, or on-the-job training may be considered.

Responsibilities

• Answer parts phone calls.
• Assist customers with their parts needs.
• Issue parts to shop mechanics.
• Place orders for Caterpillar and Allied parts.
• Utilize parts databases.
• Research back-orders.
• Research customer credit status.

Benefits

• Competitive compensation.
• Medical, dental, vision, and life insurance.
• 401(k) match.
• Short- and long-term disability.
• Health savings account.
• Paid time off (PTO).
• Profit Sharing Account.
• Opportunities for advancement across the organization.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed