Parts Counter Hourly

Asbury Automotive Group • Vienna, VA

3d

About The Position

The Parts Counter Associate sells parts to all customers over the counter, through the shop, and by phone. The role assists retail and shop customers in selecting parts in a friendly, professional, and efficient manner, provides quotes and product information, and helps ensure customers are aware of companion parts, specials, and the full product line. The associate reviews body shop estimates when applicable, pulls and fills orders, manages special orders and back orders, maintains assigned inventory, and ensures accurate billing and paperwork. The position also supports outside sales representatives and receives payments or obtains credit authorization from retail customers.

Requirements

• Excellent communication and customer service skills, with the ability to maintain a professional image and demeanor.
• Ability to multitask in a fast-paced environment.
• Strong computer and phone skills, including Internet and MS Outlook.
• At least 18 years of age.
• Valid driver's license.
• Ability to pass pre-employment background and drug screening.

Nice To Haves

• Proficiency in CDK.
• Degree in automotive technology or military-equivalent experience.
• Bilingual ability.

Responsibilities

• Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
• Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed.
• Inform customers of companion part requirements and specials, and ensure they are exposed to the full product line.
• Review body shop estimates to verify that ordered parts are correct and pricing is consistent with the estimate when applicable.
• Pull and fill orders from stock.
• Notify the parts manager of out-of-stock parts or shop materials requiring immediate attention.
• Notify necessary parties when special-ordered parts are received.
• Tag parts orders with customer names and job numbers.
• Follow department policy and instructions for special ordering parts and monitoring special-order aging.
• Follow up on back-ordered parts and replenish assigned inventory daily.
• Maintain a prompt, efficient, and timely flow of paperwork.
• Ensure internal requests for parts are billed on service repair orders.
• Verify will-call and back-order files weekly and return items to vendors or stock items that are not picked up or required.
• Receive payment from retail customers or obtain credit authorization.
• Assist outside sales representatives with their orders.

Benefits

• Weekly pay.
• Paid holidays and paid time off.
• Paid training.
• Stock awards for eligible select management and front-line team members.
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
• Up to 12 weeks of paid pregnancy leave (disability leave).
• Paid parental leave.
• Health savings and flexible spending accounts.
• Short-term and long-term disability plans.
• Whole life and term life insurance.
• 401(k) with company match.
• Pet insurance.
• Digital career path tool to assist with career development.
• Continuous training through Asbury's Internal Learning Management System.
• Professional growth and development opportunities.
• Technician student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Paid volunteer hours through community service initiatives.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed