Parts Counter Hourly

Asbury Automotive • Vienna, VA

1d

About The Position

The Parts Counter Associate at Koons Tysons Toyota sells automotive parts to retail customers and shop customers over the counter, through the shop, or by phone. The role involves helping customers identify and select the correct parts, providing pricing and product information, and supporting the parts department’s order, inventory, and paperwork processes. The associate also coordinates with the parts manager, body shop, service department, outside sales representatives, vendors, and customers to fulfill orders and handle special orders, back orders, and payments.

Requirements

• Excellent communication and customer service skills, with the ability to maintain a professional image and demeanor.
• Ability to multitask in a fast-paced environment.
• Strong computer and phone skills, including Internet and MS Outlook.
• Must be at least 18 years of age.
• Must have a valid driver's license.
• Must pass a pre-employment background screen and drug test.

Nice To Haves

• Proficiency in CDK.
• A degree in automotive technology or military-equivalent experience.
• Bilingual ability.

Responsibilities

• Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
• Inform customers about companion part requirements, specials, and the full product line.
• Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed.
• Review body shop estimates to verify that ordered parts are correct and pricing aligns with the estimate when applicable.
• Pull and fill orders from stock.
• Notify the parts manager about out-of-stock parts or shop materials requiring immediate attention.
• Notify the necessary parties when special-ordered parts are received.
• Tag pulled orders with customer names and job numbers.
• Follow department policies and instructions for special ordering parts and managing special-order aging.
• Follow up on back-ordered parts and replenish assigned inventory daily.
• Maintain a prompt, efficient, and timely flow of paperwork.
• Ensure internal parts requests are billed on the service repair order.
• Verify will-call and back-order files weekly and return items to vendors or stock items that are not picked up or required.
• Receive payment from retail customers or obtain credit authorization.
• Assist outside sales representatives with their orders.

Benefits

• Weekly pay.
• $12.77 per hour plus commission, based on experience.
• Paid holidays and paid time off.
• Paid training.
• Stock awards for eligible management and front-line team members.
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
• Up to 12 weeks of paid pregnancy leave (disability leave).
• Paid parental leave.
• Health savings and flexible spending accounts.
• Short-term and long-term disability plans.
• Whole life and term life insurance.
• 401(k) with company match.
• Pet insurance.
• Digital career path tool and continuous training through Asbury's Internal Learning Management System.
• Professional growth and development opportunities.
• Technician student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Paid volunteer hours through community service initiatives.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed