Experienced Parts Counter Associate - BMW

McKenna Motor Company Inc•Norwalk, CA

1d•$43,680 - $88,745

About The Position

Norwalk BMW is hiring an experienced Parts Counter Associate to sell parts to customers over the counter, through the service shop, by phone, and online. The role serves both outside customers and dealership departments, supports service technicians with parts for repairs, and maintains organized, clean parts and counter areas. The position offers a base hourly rate with commission and company benefits.

Requirements

High school degree or equivalent.
Ability to read and understand technical information.
Strong communication skills to explain parts information to customers and associates.
Experience with parts inventory procedures.
Ability to lift or move heavier items.
Ability to work rotating Saturdays.
At least 2 years of dealership or aftermarket parts and/or service experience.
At least 2 years of direct-contact customer service experience.
At least 2 years of parts inventory experience.
Driver's license with no or minimal infractions.

Nice To Haves

BMW brand experience.
eBay and other eCommerce sales experience.
Bilingual ability.
Organized, positive approach.

Responsibilities

Assist walk-in customers in selecting parts, suggest companion items, offer specials, and promote the full product line.
Pull purchased parts from stock.
Determine availability for out-of-stock parts and place fiscally sound overnight orders when requested by a customer or technician.
Answer phone calls and provide price quotes and other information.
Prepare orders for shipment, delivery, or pickup.
Assist service technicians in selecting parts needed for repairs in progress.
Notify the service desk and customers when ordered parts are received.
Ensure technicians present a repair order before parts are charged out.
Display seasonal parts and accessories attractively.
Keep bins, aisles, storage areas, and front and rear counters clean, organized, and clearly labeled.
Work with customers and coworkers in a friendly, professional, and efficient manner.
Provide dealership departments the same high level of service as outside customers.
Issue credit slips for returned parts and verify purchases and pricing against the original invoice or invoice number.
Advise the Parts Manager when department areas are not in satisfactory condition.
Stay current on new products and product updates.
Participate in available training programs.