Parts Counter - David McDavid Honda of Irving

Asbury Automotive • Irving, TX

6d

About The Position

The Parts Counter Associate sells parts to customers over the counter, through the shop, and by phone. The role assists retail and shop customers with selecting parts in a friendly, professional, and efficient manner; provides price quotes and product information; and helps ensure customers are aware of companion parts, specials, and the full product line. The associate reviews applicable body shop estimates for correct parts and pricing, pulls and fills orders, manages special orders and back orders, and maintains inventory and paperwork. The position also supports outside sales representatives and processes customer payments or credit authorizations.

David McDavid Honda of Irving is part of Asbury Automotive Group. Asbury describes its culture as guest-focused, supportive, inclusive, and committed to team members' personal and professional growth.

Requirements

• Excellent communication and customer service skills, with the ability to maintain a professional image and demeanor.
• Ability to multitask in a fast-paced environment.
• Strong computer and phone skills, including Internet and MS Outlook.
• At least 18 years of age.
• Valid driver's license.
• Must pass a pre-employment background and drug screening.

Nice To Haves

• Proficiency in CDK.
• Degree in automotive technology or military-equivalent experience.
• Bilingual ability.

Responsibilities

• Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
• Inform customers about companion part requirements and specials, and expose them to the full product line.
• Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed.
• Review body shop estimates, when applicable, to confirm ordered parts are correct and pricing aligns with the estimate.
• Pull and fill orders from stock, and tag parts with customer names and job numbers.
• Notify the parts manager about out-of-stock parts or shop materials needing immediate attention.
• Notify necessary parties when special-ordered parts arrive.
• Follow department policies and instructions for special ordering parts and monitoring special-order aging.
• Follow up on back-ordered parts and replenish assigned inventory daily.
• Maintain a prompt, efficient, and timely flow of paperwork.
• Ensure internal parts requests are billed on service repair orders.
• Verify will-call and back-order files weekly and return items to vendors or stock items not picked up or required.
• Receive payment from retail customers or obtain credit authorization.
• Assist outside sales representatives with their orders.

Benefits

• Weekly pay
• Paid holidays and paid time off
• Paid training
• Stock awards for eligible management and front-line team members
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings accounts
• Flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Pet insurance
• Digital career path tool
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Technician student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Paid volunteer hours through community service initiatives
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed