Parts Counter - David McDavid Honda of Irving

Asbury Automotive Group • Irving, TX

5d

About The Position

The Parts Counter Associate sells parts to customers over the counter, through the shop, and by phone. The role assists retail and shop customers in selecting parts in a friendly, professional, and efficient manner, provides price quotes and product information, and ensures customers are informed about companion-part requirements, specials, and the full product line. The associate also reviews applicable body shop estimates, fills orders, maintains inventory and order records, coordinates special and back-ordered parts, and supports outside sales representatives.

Requirements

• Excellent communication and customer service skills, with the ability to maintain a professional image and demeanor.
• Ability to multitask in a fast-paced environment.
• Strong computer and phone skills, including Internet and MS Outlook.
• At least 18 years of age.
• Valid driver's license.
• Must pass pre-employment background and drug screening.

Nice To Haves

• Proficiency in CDK.
• Degree in automotive technology or military-equivalent experience.
• Bilingual ability.

Responsibilities

• Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
• Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed.
• Inform customers about companion-part requirements and specials, and expose them to the full product line.
• Review body shop estimates to confirm ordered parts are correct and pricing aligns with the estimate, when applicable.
• Pull and fill orders from stock; tag parts with customer names and job numbers.
• Notify the parts manager of out-of-stock parts or shop materials requiring immediate attention.
• Notify necessary parties when special-ordered parts arrive.
• Follow department policies and instructions for special ordering parts and monitoring special-order aging.
• Follow up on back-ordered parts and replenish assigned inventory daily.
• Maintain prompt, efficient, and timely paperwork flow.
• Ensure internal parts requests are billed on service repair orders.
• Verify will-call and back-order files weekly and return items to vendors or stock items that were not picked up or are no longer required.
• Receive payment from retail customers or obtain credit authorization.
• Assist outside sales representatives with their orders.

Benefits

• Weekly pay
• Paid holidays
• Paid time off
• Paid training
• Stock awards for eligible management and front-line team members
• Medical insurance
• Vision insurance
• Dental insurance
• Accident, critical illness, and hospital indemnity plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings accounts
• Flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Pet insurance
• Digital career path tool
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Technician student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Community service initiatives with paid volunteer hours
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed