Parts Counter Associate II - Nalley BMW

Asbury Automotive • Atlanta, GA

3d

About The Position

The Parts Counter Associate is responsible for selling parts to all customers over the counter, through the shop, or by phone. The role supports retail and shop customers by helping them select parts, providing quotes and product information, managing orders and inventory, processing payments or credit authorizations, and maintaining accurate paperwork. The associate also works with outside sales representatives and coordinates with the parts manager and other necessary parties.

Requirements

• Excellent communication and customer service skills, with the ability to maintain a professional image and demeanor.
• Ability to multitask in a fast-paced environment.
• Strong computer and phone skills, including Internet and MS Outlook.
• Degree in automotive technology or military equivalent experience.
• Must be at least eighteen years of age.
• Must have a valid driver's license.
• Must be able to pass a pre-employment background and drug screening.

Nice To Haves

• Proficiency in CDK is a plus.
• Bilingual ability is a plus.

Responsibilities

• Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
• Inform customers about companion part requirements and specials, and expose them to the full product line.
• Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed.
• Review body shop estimates to confirm ordered parts are correct and pricing aligns with the estimate when applicable.
• Pull and fill orders from stock.
• Notify the parts manager of out-of-stock parts or shop materials requiring immediate attention.
• Notify necessary parties when special-order parts arrive.
• Pull orders and ensure parts are tagged with customer names and job numbers.
• Follow department policies and instructions for special ordering parts and special-order aging.
• Follow up on back-ordered parts and replenish assigned inventory daily.
• Maintain a prompt, efficient, and timely flow of paperwork.
• Ensure internal parts requests are billed on service repair orders.
• Verify will-call and back-order files weekly, and return items to vendors or stock items not picked up or required.
• Receive payment from retail customers or obtain credit authorization.
• Assist outside sales representatives with their orders.

Benefits

• Weekly pay
• Paid holidays and paid time off
• Paid training
• Stock awards for eligible select management and front-line team members
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans
• Up to 12 weeks of paid pregnancy leave (disability leave)
• Paid parental leave
• Health savings accounts
• Flexible spending accounts
• Short-term and long-term disability plans
• Whole life and term life insurance
• 401(k) with company match
• Pet insurance
• Digital career path tool
• Continuous training through Asbury's Internal Learning Management System
• Professional growth and development opportunities
• Technician student loan relief resources
• Employee assistance program
• Employee discounts on parts and service repairs
• Scholarship awards
• Paid volunteer hours through community service initiatives
• Employee referral program with bonus opportunities

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed