Parts Counter Associate II - Nalley Volkswagen

Asbury Automotive • Alpharetta, GA

3d

About The Position

The Parts Counter Associate is responsible for selling parts to all customers over the counter, through the shop, or by phone. The role assists retail and shop customers with selecting required parts in a friendly, professional, and efficient manner; provides price quotes and product information; and helps ensure customers are aware of companion parts, specials, and the full product line. The associate also supports parts inventory and order processes, paperwork, payments, and outside sales representatives.

Requirements

• Excellent communication and customer service skills, with the ability to maintain a professional image and demeanor.
• Ability to multitask in a fast-paced environment.
• Strong computer and phone skills, including Internet and MS Outlook.
• Degree in automotive technology or military-equivalent experience.
• At least 18 years of age.
• Valid driver's license.
• Must pass pre-employment background and drug screening.

Nice To Haves

• Proficiency in CDK.
• Bilingual ability.

Responsibilities

• Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
• Answer incoming phone calls and counter inquiries, providing price quotes and other information as needed.
• Inform customers about companion part requirements and specials, and expose customers to the full product line.
• Review body shop estimates to verify ordered parts are correct and pricing aligns with the estimate when applicable.
• Pull and fill orders from stock.
• Notify the parts manager of out-of-stock parts or shop materials requiring immediate attention.
• Notify necessary parties when special-order parts have been received.
• Pull orders and ensure parts are tagged with customer names and job numbers.
• Follow department policies and instructions for special ordering parts and monitoring special-order aging.
• Follow up on back-ordered parts and replenish assigned inventory daily.
• Maintain a prompt, efficient, and timely flow of paperwork.
• Ensure internal parts requests are billed on the service repair order.
• Verify will-call and back-order files weekly and return items to vendors or stock items that were not picked up or are no longer required.
• Receive payment from retail customers or obtain credit authorization.
• Assist outside sales representatives with their orders.

Benefits

• Weekly pay.
• Paid holidays and paid time off.
• Paid training.
• Stock awards for eligible management and front-line team members.
• Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
• Up to 12 weeks of paid pregnancy leave (disability leave).
• Paid parental leave.
• Health savings accounts.
• Flexible spending accounts.
• Short-term and long-term disability plans.
• Whole life and term life insurance.
• 401(k) with company match.
• Pet insurance.
• Digital career path tool to assist with career development.
• Continuous training through Asbury's Internal Learning Management System.
• Professional growth and development opportunities.
• Technician student loan relief resources.
• Employee assistance program.
• Employee discounts on parts and service repairs.
• Scholarship awards.
• Opportunities to join community service initiatives, including paid volunteer hours.
• Employee referral program with bonus opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed