Parts Counter Associate II - Nalley Volkswagen

Asbury Automotive Group•Alpharetta, GA

About The Position

The Parts Counter Associate sells parts to retail and shop customers over the counter, through the shop, and by phone. The associate assists customers in selecting parts, provides quotes and product information, and ensures customers are informed about companion parts, specials, and the full product line. The role also supports order fulfillment, inventory, special orders, back orders, paperwork, payments, and coordination with the parts manager, body shop, and outside sales representatives. The position requires strong customer service and communication skills, a professional demeanor, the ability to multitask in a fast-paced environment, and proficiency with computers and phones. A degree in automotive technology or equivalent military experience is listed. Applicants must be at least 18, have a valid driver's license, and pass pre-employment background and drug screening. Company benefits include weekly pay, paid holidays and time off, paid training, eligible stock awards, medical and other insurance plans, paid pregnancy and parental leave, retirement savings with company match, career development and training resources, employee assistance, discounts, scholarships, paid volunteer hours, and referral bonuses.

Requirements

Excellent communication and customer service skills and the ability to maintain a professional image and demeanor.
Ability to multitask in a fast-paced environment.
Strong computer and phone skills, including Internet and MS Outlook.
Degree in automotive technology or equivalent military experience.
At least 18 years of age.
Valid driver's license.
Must pass pre-employment background and drug screening.

Nice To Haves

Proficiency in CDK.
Bilingual ability.

Responsibilities

Assist retail and shop customers in selecting required parts in a friendly, professional, and efficient manner.
Answer incoming phone calls and counter inquiries, providing price quotes and other information.
Inform customers about companion part requirements, specials, and the full product line.
Review body shop estimates to confirm ordered parts are correct and pricing aligns with the estimate when applicable.
Pull and fill orders from stock; ensure parts are tagged with customer names and job numbers.
Notify the parts manager of out-of-stock parts or shop materials requiring immediate attention.
Notify relevant parties when special-ordered parts are received.
Follow department policies and instructions for special ordering and special-order aging.
Follow up on back-ordered parts and replenish assigned inventory daily.
Maintain a prompt, efficient, and timely flow of paperwork.
Ensure internal parts requests are billed on service repair orders.
Verify will-call and back-order files weekly and return items to vendors or stock items that are not picked up or needed.
Receive payment from retail customers or obtain credit authorization.
Assist outside sales representatives with their orders.

Benefits

Weekly pay.
Paid holidays and paid time off.
Paid training.
Stock awards for eligible management and front-line team members.
Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
Up to 12 weeks of paid pregnancy leave (disability leave).
Paid parental leave.
Health savings and flexible spending accounts.
Short-term and long-term disability plans.
Whole life and term life insurance.
401(k) with company match.
Pet insurance.
Digital career path tool for career development.
Continuous training through Asbury's Internal Learning Management System.
Professional growth and development opportunities.
Technician student loan relief resources.
Employee assistance program.
Employee discounts on parts and service repairs.
Scholarship awards.
Community service initiatives that include paid volunteer hours.
Employee referral program with bonus opportunities.