Sales Advisor - Nalley Volkswagen

Asbury Automotive Group•Alpharetta, GA

About The Position

The Sales Advisor’s primary role is responding by phone and email to customers who inquire about advertised vehicles online. The role also serves customers who visit the dealership, guiding them through the initial buying process and continuing through the final sale. Sales Advisors use the Asbury selling process to identify customer needs, provide product information and pricing, arrange and confirm appointments, conduct test drives and vehicle walk-arounds, and support customers throughout the buying process. The position requires motivation, strong customer service, relationship-building, computer and phone skills, and the ability to maintain a professional business appearance. Prior automotive sales or retail, customer service, call center, or business development experience is a plus; bilingual ability is also a plus.

Requirements

Motivation to succeed.
Strong customer service skills.
Ability to create and maintain customer relationships.
Strong computer and phone skills.
Experience using and maintaining a customer relationship management database.
Maintain professional business attire and appearance.
Be at least 18 years of age.
Have a valid driver’s license.
Pass pre-employment background and drug screenings.

Nice To Haves

Prior automotive sales or retail experience.
Customer service, call center, or business development experience.
Bilingual ability.
Self-motivation and being a team player.

Responsibilities

Contact customers and identify their needs using the Asbury selling process.
Build rapport with customers, develop a referral base, and establish a customer network.
Respond to internet leads within the store’s required time and email product information with pricing.
Answer sales phone calls and set customer appointments.
Confirm appointments.
Make outbound calls to follow up on customer inquiries, post-sale needs, and repeat business.
Conduct test drives and vehicle walk-arounds with customers.
Work with customers throughout the buying process, from start to finish.

Benefits

Weekly pay.
Paid holidays and paid time off.
Deferred Holiday Pay Match.
Paid training.
Stock awards for eligible select management and front-line team members.
Medical, vision, dental, accident, critical illness, and hospital indemnity insurance plans.
Up to 12 weeks of paid pregnancy leave (disability leave).
Paid parental leave.
Health savings accounts.
Flexible spending accounts.
Short-term and long-term disability plans.
Whole life and term life insurance.
401(k) with company match.
Digital career path tool to assist with career development.
Continuous training through Asbury’s Internal Learning Management System.
Professional growth and development opportunities.
Student loan relief resources.
Employee assistance program.
Employee discounts on parts and service repairs.
Scholarship awards.
Community service initiatives, including paid volunteer hours.
Employee referral program with bonus opportunities.