Parts and Service Representative I

Bandit Equipment•Mount Pleasant, MI

10d•Onsite

About The Position

The Parts and Service Representative is responsible for providing off-site technical support to customers. They will communicate with customers to understand issues with their machines and guide them to the correct parts needed to fix them. The Parts and Service Representative will need to stay up to date with changes to machines. They will adhere to all Bandit safety, quality, inventory and production guidelines, standards, policies, and procedures.

Requirements

Excellent understanding of product lines and mechanical parts.
Excellent written and verbal communication skills
Excellent communication, presentation, and customer service skills.
Proficient computer skills
Two (2) or more years of experience in related position

Nice To Haves

Sales background preferred.

Responsibilities

Process parts sales orders and other associated tasks.
Assisting dealer after-market team with parts inquiries, issues, etc.
Assure that all customers’ problems are handled with minimal delay.
Ability to troubleshoot and give verbal instructions.
Increase part sales with dealers and customers.
Ability to work from technical manuals, work instructions, work orders, or historic troubleshooting notes.
Answer customer questions about parts on their specific make and model of machine.
Recommend parts or services to customers based on their needs.
Resolve customer complaints through internal channels in a professional manner.
Portal order entry
Providing Invoices
Providing Tracking
Credit Card Running
Looking up parts from build sheets
Diagnosing customer needs
Level 1 Parts Certified through Internal Training Department
Ability to do either Parts & Service email tickets or Parts & Service phone calls
Ability to efficiently do both calls and emails at the same time