Technical Parts and Service Representative
About The Position
Koch Finishing Systems is hiring a Technical Parts and Service Representative to support customers who use its plating and anodizing equipment. This inside sales and customer service role helps customers obtain the parts, service, and technical support needed to keep their operations running. It is relationship-focused and has no sales quotas. The position may suit someone with experience in parts, service, customer service, or technical support who enjoys solving problems and working with customers. Plating or anodizing experience is preferred, and hands-on training will be provided. The position is based on-site in Caledonia, Michigan, pays $60,000–$80,000 per year based on experience, and follows a full-time Monday–Friday schedule. Occasional travel for customer visits and equipment inspections is required, including some international travel.
Requirements
- At least 3 years of experience in parts, service, customer service, inside sales, technical support, material control, or industrial equipment.
- Strong communication and customer service skills.
- Organized, dependable, and able to manage multiple priorities.
- Comfortable understanding and explaining technical information.
- Working knowledge of Microsoft Office and ERP or business management systems.
- Willingness to travel occasionally, including some international travel.
Nice To Haves
- A bachelor's degree or an equivalent combination of education and experience.
- Experience with plating or anodizing; hands-on training will be provided.
- Experience with industrial equipment, manufacturing, or mechanical or electrical systems.
- Parts counter, service coordinator, or technical sales experience.
- Second-language proficiency.
Responsibilities
- Serve as the main contact for customer calls and emails about parts, pricing, delivery, technical questions, and service needs.
- Build long-term relationships with existing customers.
- Reconnect with past customers to learn about their current parts and service needs.
- Prepare work orders and process parts orders in the ERP system.
- Provide first-line troubleshooting and help resolve customer issues.
- Help customers plan ahead for spare parts and replacements.
- Prepare estimates for parts and service contracts with support from engineering and estimating.
- Recommend parts and service solutions that add value for customers.
- Work with vendors to stay current on products, pricing, and availability.
- Coordinate with sales, engineering, service, and purchasing to keep customer needs on track.
- Travel occasionally for customer visits and equipment inspections.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
