Outside Parts & Service Representative

Roberts Truck Center - San Angelo•San Angelo, TX

23h

About The Position

The Outside Parts & Service Representative sells parts and supports customers by clarifying orders, identifying and retrieving new or replacement parts, explaining product options and availability, and offering solutions that meet customer needs. The role also develops prospective customer relationships through prospecting, networking, referrals, business directories, and leads from existing clients and internal departments. The position manages sales and inventory transactions, including entering purchases, processing payments and credit-account purchases, issuing receipts, maintaining inventory records, ordering stock, stocking shelves, and handling returned or damaged items. It also involves maintaining a safe and secure work environment, updating product knowledge, and supporting organizational goals. The position is based in office and shop environments, with duties performed outside, and requires travel.

Requirements

At least three years of dealership parts experience.
Data entry, telephone, customer focus, customer service, verbal communication, selling to customer needs, meeting sales goals, product knowledge, inventory control, professionalism, and job knowledge skills.
Strong verbal and written communication skills.
Ability to work independently and work well with people.
Valid driver's license.

Responsibilities

Identify, pursue, and maintain a steady flow of prospective customers through prospecting, networking, and referrals.
Take and clarify customer orders, identify parts, and offer and explain alternative solutions.
Provide information and solutions regarding products, availability, product uses, prices, and credit terms.
Complete sales by entering purchased items into the sales and inventory system, obtaining payment, adding purchases to credit accounts, and issuing receipts.
Maintain parts inventory by verifying supplies and placing orders when reorder points are reached.
Stock items by unpacking, arranging, and placing them in bins and on shelves, and adjusting the inventory system.
Process returned items by inspecting them, returning payment or issuing credit, repacking and reshelving items, and returning damaged items to suppliers.
Maintain a safe and secure environment by following safety and security procedures and complying with codes.
Identify prospective customers using business directories, leads from existing clients, rental departments and other internal salespeople, and dealership checks.
Update job knowledge by participating in educational opportunities and reading about new products.
Accept ownership of new and different requests and explore opportunities to add value to job accomplishments.
Perform other duties assigned by the manager.