Outside Parts & Service Representative

Dobbs Peterbilt•Moses Lake, WA

About The Position

The Outside Parts & Service Representative develops, manages, and grows customer relationships within an assigned territory covering Chelan, Douglas, and Okanogan Counties in Washington, with the goal of increasing Dobbs Truck Group’s aftermarket parts and service business. The representative promotes parts, service repair, mobile service, uptime support programs, and other aftermarket solutions for customers with mixed fleets and trucks from various makes. This role focuses on increasing market share, strengthening customer loyalty, and supporting customer uptime through structured territory management, systematic selling, and collaboration with internal teams. The representative identifies customer needs and sales opportunities, develops account strategies, promotes fleet programs and service agreements, and coordinates with dealership Parts, Service, and Truck Sales teams to ensure customer needs and commitments are addressed. The position involves frequent travel within the assigned territory and to customer sites, as well as work in and around the Parts warehouse. The employee must be able to meet the physical and environmental demands described in the posting, with reasonable accommodations available for individuals with disabilities.

Requirements

Strong understanding of fleet maintenance operations and aftermarket parts and service solutions.
Demonstrated ability to build relationships and grow customer accounts.
Strong communication, organization, and problem-solving skills.
Ability to work independently and collaborate effectively with dealership teams.
Valid driver’s license and ability to travel regularly within the assigned territory.
Ability to understand complex problems, collaborate, and explore alternative solutions.
Ability to organize and prioritize work schedules of others on a short-term basis.
Ability to make decisions with significant impact on the immediate work unit and monitor effects beyond it.
Ability to communicate effectively by phone.
Ability to compute, analyze, and interpret numerical data for reporting purposes.
Ability to sit, climb or balance, stoop, kneel, crouch, crawl, reach overhead, climb stairs, and stand for extended periods.
Ability to frequently lift or move up to 50 pounds and occasionally assist with lifting or moving more than 100 pounds.
Ability to drive a motor vehicle for extended periods and travel frequently between the office and customer sites.
Ability to meet the vision requirements of the job.

Nice To Haves

Proven experience in heavy-duty truck parts, service, or aftermarket sales.

Responsibilities

Develop and manage an assigned territory to grow parts and service business with existing and prospective customers.
Build relationships with maintenance managers and purchasing contacts to understand customer needs and position the company as a trusted partner.
Maintain a structured sales call cadence using in-person visits, phone communication, and digital engagement.
Maintain accurate account records, sales activities, and opportunity tracking in company systems.
Evaluate territory potential and identify new customer opportunities.
Use systematic selling practices, including pre-call planning, needs identification, solution presentations, and closing opportunities.
Develop account-specific strategies to increase share of wallet and long-term customer value.
Analyze customer purchasing patterns, fleet composition, and service utilization to identify sales opportunities.
Monitor competitors and report market conditions and pricing pressures to leadership.
Convert competitive accounts and expand the company’s market presence.
Learn and represent aftermarket products and services, including parts, service repair, mobile service, and technology-driven service solutions.
Sell multiple parts product categories for a wide range of truck makes and models, including All-Makes Parts and Service solutions.
Identify customer fleet repair opportunities and coordinate with service advisors and service managers to schedule repairs.
Promote mobile service and other solutions that reduce downtime and improve fleet uptime.
Engage national and regional fleet accounts through coordinated visits, phone communication, and digital engagement.
Coordinate with leadership and internal teams to support consistent engagement with strategic fleet customers.
Promote fleet programs and service agreements and support customer onboarding and ongoing account relationships.
Promote company and OEM market programs, parts promotions, service initiatives, and fleet offerings.
Inform customers about cost-saving opportunities and operational support programs.
Participate in sales initiatives, sales blitzes, trade shows, vendor events, and customer engagement activities.
Participate in ongoing training and professional development.
Collaborate with Parts, Service, and Truck Sales teams to provide seamless customer support.
Communicate customer needs, service opportunities, and market insights to dealership leadership.
Work with parts and service managers to fulfill customer commitments and assist with service scheduling or parts support when needed.
Contribute to a respectful, trust-based work environment; discuss performance objectives with a manager; suggest efficiency improvements; support continuous improvement; mentor others; and give credit where due.
Follow the Employee Handbook and Employee Conduct Policy, support management decisions toward company goals, remain receptive to new ideas, and make decisions in the company’s long-term interests.