Parts & Service Counter Representative
About The Position
Wilson Equipment Company is seeking a Parts & Service Counter Representative for its Elizabethtown location. Reporting to the Elizabethtown Branch Manager, this role provides customer service for parts, service, and rental needs. The representative uses parts catalogs and inventory systems to identify and sell parts, coordinates service requests, supports equipment rental transactions, and keeps the counter area clean and organized. The role calls for a personable, adaptable problem solver who can complete tasks efficiently and correctly while working with customers, suppliers, coworkers, and manufacturers.
Requirements
- High school diploma or equivalent.
- Excellent customer service skills.
- Ability to regularly lift up to 50 lbs.
- Willingness to obtain forklift certification for heavier parts; training is provided.
- Excellent verbal, written, and interpersonal skills.
- Detail-oriented.
- Computer proficiency.
Nice To Haves
- Working knowledge of the construction, heavy equipment, agriculture, and/or automotive industries.
- Familiarity with online parts catalogs.
- Experience with service coordination or dispatching.
- Equipment rental experience.
- Inventory management experience.
- Customer service and/or retail sales experience.
Responsibilities
- Fill parts orders in person, by phone, and online, using parts catalogs and IntelliDealer to identify and sell parts accurately.
- Provide basic technical support to customers, including parts identification and troubleshooting assistance.
- Process returns and exchanges according to company policy.
- Write up service requests, communicate status updates to customers, and coordinate with service technicians.
- Process rental agreements in Integrated Rental, track equipment availability, and assist customers with rental needs.
- Ship and receive inventory, including parts orders, packing lists, and freight bills.
- Maintain warehouse inventory, the counter area, and required documentation in a clean and organized manner.
- Perform other duties as needed.
Benefits
- Competitive, experience-based pay.
- Extensive specialized on-the-job training and continued education opportunities.
- Clear paths for advancement within the dealership.
- Team environment.
- Incentive plans.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Life insurance.
- Supplemental disability insurance.
- 401(k).
- Paid vacations and holidays.
- Paid time off.
- Weekly paychecks.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
