Parts Counter Representative

Tidewater Fleet Supply LLC•Bellwood, VA

20h•Onsite

About The Position

Tidewater Fleet Supply / TNT Parts is seeking a knowledgeable and customer-focused Parts Counter Sales Representative. This role is crucial as the first point of contact for customers, whether they are calling, visiting in person, or searching for a specific part. The ideal candidate will be adept at understanding customer needs, identifying the correct solutions, and ensuring customers can resume their work promptly. Experience with heavy-duty truck, automotive, fleet, or industrial parts is highly valued, as is an enjoyment for working in a dynamic environment with varied daily tasks.

Requirements

Heavy-duty truck, automotive aftermarket, fleet, equipment, or related parts experience preferred.
Strong parts identification and lookup skills.
Excellent customer service and communication skills.
A sales-minded approach with the ability to recognize additional customer needs.
Strong attention to detail and a commitment to order accuracy.
Good problem-solving skills and the ability to find solutions when a part isn't readily available.
The ability to work effectively in a busy environment while handling multiple customers and priorities.
Basic computer skills and the ability to learn inventory, catalog, CRM, and business systems.
The ability to work well with other departments and locations.
A dependable, positive attitude and willingness to help wherever needed.
A current and valid driver's license with a driving record that meets company insurance requirements.

Nice To Haves

Manufacturer and product training is a plus.

Responsibilities

Assist customers at the counter, over the phone, and through electronic inquiries with their parts needs.
Identify and locate the correct parts based on customer descriptions, vehicle or equipment information, part numbers, and application.
Provide accurate pricing, availability, quotes, and product information.
Process customer orders, invoices, returns, warranties, and other transactions accurately.
Help customers identify alternative products when their first choice isn't available.
Locate and source non-stocked or hard-to-find parts when necessary.
Process buyouts and coordinate with Purchasing and other locations to meet customer needs.
Recommend related products and additional items that can save the customer time and help complete the repair.
Look for opportunities to increase sales through cross-selling, up-selling, and promotional products without sacrificing customer service.
Follow up on open quotes, backorders, special orders, and customer requests.
Communicate with customers regarding order status, availability, delivery expectations, and changes.
Work closely with Outside Sales, Purchasing, Warehouse, and Delivery teams to provide a smooth customer experience.
Build strong relationships with customers and learn their businesses, equipment, and purchasing needs.
Help resolve customer concerns quickly and professionally.
Maintain accurate customer and account information in company systems.
Keep the counter, showroom, and parts areas clean, organized, and customer-ready.
Assist with stocking, inventory, and other branch responsibilities as needed.
Perform other duties as assigned.