Parts Advisor, Tysons Galleria

Lucid Motors • McLean, VA

17d • $28 - $38

About The Position

The Parts Advisor (back counter) oversees parts operations within the service center, supporting high customer satisfaction and maximizing return on investment through effective parts inventory management. The role is integral to service center operations and focuses on parts efficiency to support seamless repairs and service.

The Parts Advisor manages and controls inventory, orders and receives stock and special-order parts, coordinates parts transfers when applicable, and prepares estimates for customers, insurers, and internal fleet vehicles for sale by service advisors. The role also maintains awareness of part revisions, supports a high First Time Fill Rate, manages warranty returns, uses automotive terminology and parts catalogs to identify correct parts, and promotes accessories in accordance with Lucid guidelines.

Requirements

• 2–5 years of experience as a Service Parts Advisor (back counter), with a strong track record of efficiently dispatching parts to shop technicians.
• Proficiency in parts catalog search for specific repair needs.
• Willingness to obtain forklift certification.
• Ability to work independently and make timely decisions in a fast-paced environment while minimizing repair downtime.
• Excellent organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software.
• Ability to lift 50 lbs.
• Ability to stand, walk, and bend for extended periods.
• Willingness to complete Lucid-provided CPR training after hire.
• Valid driver’s license with no suspensions within the past year.
• Drivers under 21 must have held a driver’s license for at least 3 years and successfully complete Lucid Training upon hire.
• Full-time availability, including weekends or extended hours during busy periods.

Nice To Haves

• AA/BS in Automotive Technology or Business Management, or equivalent work experience.
• Knowledge of HV systems, LV systems, and EV powertrains.
• Start-up experience and experience in related fast-paced environments.
• Previous OEM Parts training.

Responsibilities

• Manage parts inventory by anticipating and addressing business needs to optimize operations.
• Maintain an accurate and effective parts inventory control system, including perpetual and annual inventories.
• Order inventory and special-order parts for repairs.
• Receive parts orders and stock them efficiently in designated storage areas or assigned bins.
• Manage parts transfers between Lucid Service locations when applicable.
• Generate parts estimates for customers, insurance companies, or internal fleet vehicles to be sold by service advisors.
• Stay current on part revision changes and refresh local inventory accordingly.
• Achieve and maintain a high First Time Fill Rate (FTFR) for the Service Center’s Parts Department.
• Organize and oversee parts warranty returns, both in the system and physically.
• Interpret automotive terminology and search the parts catalog to support accurate parts ordering.
• Promote accessory sales according to Lucid guidelines.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Life and disability coverage.
• Paid time off.
• Paid holidays.
• Paid sick leave.
• 401(k) retirement plan.
• Hourly/non-exempt employees accrue up to 120 hours of paid time off; salaried/exempt employees accrue up to 160 hours.
• Eligible employees may participate in Lucid’s equity program and/or a discretionary annual cash incentive program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed