Parts Advsior, Goose Island

Lucid Motors•Chicago, IL

About The Position

The Parts Advisor (back counter) oversees parts operations within the service center, providing a high level of customer satisfaction while maximizing return on investment through parts inventory management. The role is integral to service center operations and focuses on parts efficiency to support seamless operations.

Requirements

2–5 years of experience as a Service Parts Advisor (back counter), with a strong track record of efficiently dispatching parts to shop technicians.
Proficiency in parts catalog searches for specific repair needs.
Willingness to obtain forklift certification.
Ability to work independently and make timely decisions in a fast-paced environment while minimizing repair downtime.
Excellent organizational skills and attention to detail.
Excellent communication and customer service skills.
Ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software.
Ability to lift 50 lbs.
Ability to stand, walk, and bend for extended periods.
Full-time availability, including weekends or extended hours during busy periods.
Willingness to complete Lucid-provided CPR training after hire.
Valid driver’s license with no suspensions within the past year. Drivers under 21 must have held a driver’s license for at least 3 years and successfully complete Lucid training upon hire.

Nice To Haves

AA/BS in Automotive Technology or Business Management, or equivalent work experience.
Knowledge of HV systems, LV systems, and EV powertrains.
Start-up experience and experience in related fast-paced environments.
Previous OEM Parts training.

Responsibilities

Manage parts inventory by anticipating and addressing business needs to optimize operations.
Maintain an accurate and effective parts inventory control system, including perpetual and annual inventories.
Order inventory and special-order parts for repairs.
Receive parts orders and stock them efficiently in designated storage areas or assigned bins.
Manage parts transfers between Lucid Service locations, when applicable.
Generate parts estimates for customers, insurance companies, or internal fleet vehicles for sale by the service advisor.
Stay up to date on part revision changes and refresh local inventory accordingly.
Achieve and maintain a high First Time Fill Rate (FTFR) for the Service Center’s Parts Department.
Organize and oversee parts warranty returns, both in the system and physically.
Interpret automotive terminology and search the catalog accurately to support precise parts ordering.
Promote sales of accessories according to Lucid guidelines.
Perform other duties as assigned.