Parts Advsior, Goose Island

Lucid Motors • Chicago, IL

3d

About The Position

The Parts Advisor (back counter) oversees parts operations within the service center, supporting high customer satisfaction and maximizing return on investment through effective inventory management. The role is an integral part of service center operations, focused on parts efficiency and seamless support for service work.

The Parts Advisor manages inventory, orders and receives standard and special-order parts, coordinates parts transfers between Lucid service locations when applicable, and prepares parts estimates for customers, insurance companies, and internal fleet vehicles for service advisors. The position also maintains current inventory as part revisions change, supports a high First Time Fill Rate, manages warranty returns, searches parts catalogs using automotive terminology, and promotes accessories according to Lucid guidelines. The role is full-time and may include weekends or extended hours during busy periods.

Requirements

• 2–5 years of experience as a Service Parts Advisor (back counter), with a strong track record of efficiently dispatching parts to shop technicians.
• Proficiency in searching parts catalogs for specific repair needs.
• Willingness to obtain forklift certification.
• Ability to work independently and make timely decisions in a fast-paced environment to minimize repair downtime.
• Excellent organizational skills and attention to detail.
• Excellent communication and customer service skills.
• Ability to use basic computer applications such as Microsoft Office and learn proprietary DMS software.
• Ability to lift 50 lbs.
• Ability to stand, walk, and bend for extended periods of time.
• Willingness to complete Lucid-provided CPR training after hire.
• Valid driver’s license with no suspensions within the past year. Drivers under 21 must have maintained a driver’s license for at least 3 years and successfully complete Lucid training upon hire.
• Availability for full-time work, including weekends or extended hours during busy periods.

Nice To Haves

• AA/BS in Automotive Technology or Business Management, or equivalent work experience.
• Knowledge of HV systems, LV systems, and EV powertrains.
• Start-up experience and experience in related fast-paced environments.
• Previous OEM Parts training.

Responsibilities

• Manage parts inventory by anticipating and addressing business needs.
• Maintain an accurate parts inventory control system, including perpetual and annual inventories.
• Order inventory and special-order parts for repairs.
• Receive parts orders and stock them efficiently in designated storage areas or assigned bins.
• Manage parts transfers between Lucid service locations when applicable.
• Generate parts estimates for customers, insurance companies, or internal fleet vehicles for service advisors.
• Stay current on part revision changes and refresh local inventory accordingly.
• Achieve and maintain a high First Time Fill Rate for the Service Center’s Parts Department.
• Organize and oversee parts warranty returns, both in the system and physically.
• Interpret automotive terminology and use it to search catalogs and order parts accurately.
• Promote accessory sales according to Lucid guidelines.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision insurance.
• Life and disability coverage.
• Paid time off.
• Paid holidays.
• Paid sick leave.
• 401(k) retirement plan.
• Eligible employees may participate in Lucid’s equity program and/or a discretionary annual cash incentive program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed