Parts Advisor
About The Position
Crown Toyota, part of Swickard Auto Group, is hiring a Parts Advisor in Ontario, California. The role sells Toyota parts to retail guests, wholesale accounts, and the service department, with commission earned on sales. The Parts Advisor uses electronic parts catalogs to identify OEM part numbers and supersessions, quotes and processes orders, follows up with customers, communicates backorders and substitutions, processes returns, cores, and warranty parts, and assists with receiving, stocking, and DMS recordkeeping. Previous parts sales experience and weekend availability are required. Toyota or import parts familiarity is a plus, and paid Toyota product and parts training is provided. The position offers $17.40 per hour plus commission, insurance coverage, paid time off and holidays, and employee vehicle purchase and service discounts. Career paths may include parts specialist, wholesale, and parts management roles.
Requirements
- Previous parts sales experience.
- Ability to work weekends.
- Accuracy with catalog lookups.
- Comfort using a DMS or ability to learn one quickly.
- Clear communication, customer relationship-building, and follow-through.
- Self-motivation and drive to grow sales and commission.
- Valid driver's license with a clean driving record.
Nice To Haves
- Toyota or import parts familiarity.
Responsibilities
- Sell parts to retail guests, wholesale accounts, and the service department, earning commission on sales.
- Look up Toyota OEM part numbers in electronic parts catalogs and identify correct parts and supersessions.
- Quote parts accurately and process orders from start to finish.
- Build relationships with repeat retail and wholesale customers through follow-up.
- Notify customers, technicians, and service advisors promptly about backorders and substitutions.
- Process returns, cores, and warranty parts according to department procedures.
- Assist with receiving and stocking parts and maintain accurate records in the DMS.
Benefits
- Paid Toyota product and parts training.
- Medical, dental, and vision insurance.
- Life insurance and supplemental coverage options.
- Paid time off and paid holidays.
- Career path opportunities into parts specialist, wholesale, and parts management roles.
- Employee vehicle purchase and service discounts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
