Parts Advisor
About The Position
The Parts Advisor assists customers, vendors, and the service team with automotive parts needs. The role answers calls and greets customers professionally, responds to questions, checks stock availability, takes orders, and coordinates parts for vehicle repairs and service. It orders parts from suppliers, creates invoices in ADP, and handles payments or credit authorization. The Parts Advisor also receives, inspects, records, and stores parts; checks deliveries and related charges against invoices and purchase orders; maintains inventory records and perpetual inventory controls; and processes core returns, warranties, and other returns. The role requires a clean, professional work area and appearance, attention to detail, urgency, communication skills, mathematics, automotive parts knowledge, and a valid driver's license with an acceptable driving record.
Requirements
- High school graduate or equivalent.
- Must be 18 years of age or older.
- Strong attention to detail.
- Sense of urgency.
- Excellent communication skills.
- Mathematics skills for inventory, payment, and invoice calculations.
- Knowledge of automotive parts.
- Valid driver's license in the state of residence and an acceptable driving record.
Responsibilities
- Answer telephone calls and greet customers in a friendly and professional manner according to Incoming Telephone Call (ITC) standards.
- Communicate with customers and vendors by phone, in person, and email.
- Answer customer questions, check parts availability, and take orders according to the Initial Customer Contact (ICC) process.
- Maintain a clean and professional counter, work area, and stockroom.
- Coordinate parts for vehicle repairs and service with the Service Team.
- Order parts from suppliers based on service department and customer requests.
- Create accurate invoices in ADP.
- Receive, unpack, and store parts in appropriate areas.
- Check the quantity and condition of received goods against invoices and purchase orders, and verify number, unit cost, and total billing against records.
- Specify parts accurately.
- Take inventory, maintain records of goods received, and keep perpetual inventory controls.
- Receive payments or obtain credit authorization.
- Process core returns, parts warranties, and parts returns as necessary.
Benefits
- Competitive pay
- Medical, dental, and vision plans
- Paid holidays and PTO
- Short- and long-term disability
- Paid life insurance
- 401(k) retirement plan
- Employee stock purchase plan
- Lithia Learning Center
- Vehicle purchase discounts
- Wellness programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
