Parts Advisor

Penn Power•Syracuse, NY

About The Position

Penn Power Group, LLC is hiring a Parts Advisor to support customers and internal departments in a heavy-duty diesel services and parts distribution business. The role responds to customer inquiries about services, pricing, repair completion dates, and adjustments to bills or repair orders; promotes company services and alternative products; and coordinates with internal departments to meet customer needs. The position also handles parts and inventory activities, including receiving and processing parts, kitting and issuing parts to technicians, inventory movements, cycle counting, and creating work and purchase orders in a systems environment. The work is performed under immediate supervision and established procedures and involves routine tasks requiring little evaluation, originality, or ingenuity. Compensation is hourly, up to $35 per hour, with final compensation determined by factors including relevant experience, skills, certifications, and geographic location. The work takes place in an indoor/outdoor shop and yard setting, with exposure to noise and varying weather conditions. Penn Power Group offers medical, dental, and vision insurance, a 401(k), ongoing paid training, tuition reimbursement, and a fun work environment where teammates feel appreciated. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Experience with Warehouse Management Systems or equivalent.
Ability to create work orders and purchase orders in a systems environment.
Experience in parts receiving and processing.
Ability to kit parts and issue them to technicians.
Experience transacting inventory movements.
Experience with parts inventory cycle counting.
Strong servicing experience performing routine tasks under immediate supervision and established procedures, with little evaluation, originality, or ingenuity required.
Ability to lift up to 50 pounds.
Frequent standing, walking, and lifting up to 50 pounds; pushing or pulling up to 75 pounds; and occasional climbing, stooping, and overhead work using hand tools.

Nice To Haves

Experience opening and reviewing matters and communicating status to customers.
Excellent customer service skills.
Coordination skills to communicate activities with internal departments and meet customer needs.
Strong written and verbal communication skills and strong telephone skills.

Responsibilities

Respond to inquiries about company services, pricing, repair completion dates, and adjustments to bills or repair orders.
Promote and sell company services and assess customer needs to recommend alternative products and services.
Coordinate activities with internal departments to meet customer needs.
Create work orders and purchase orders in a systems environment.
Receive and process parts.
Kit parts and issue them to technicians.
Transact inventory movements.
Perform parts inventory cycle counting.
Open and review customer matters and communicate status to customers, if applicable.