Parts Advisor

Stokes Mazda • North Charleston, SC

69d • Onsite

About The Position

The Parts Advisor assists all customers in selecting required parts in a friendly, professional, and efficient manner. This role involves informing customers of companion part requirements and specials, ensuring they are aware of the full product line. The Parts Advisor also answers phone calls, provides price quotes, and reviews service estimates to ensure correct parts and pricing. A high level of service is expected for both internal and external customers. Responsibilities include pulling and filling orders from stock, notifying the parts manager of out-of-stock items, locating parts from outside sources, and managing emergency orders. The role also involves notifying service advisors and customers when special ordered parts arrive, following up on back-ordered parts, and verifying files weekly to return or stock unpicked-up items. Daily replenishment of inventory, billing internal requests, processing payments, and ensuring accurate record-keeping of invoices and special orders are key duties. The Parts Advisor will also set up orders for shipment, delivery, or pick-up, maintain a clean counter area, and participate in training programs to stay current on new products and updates, while maintaining a professional appearance.

Requirements

• Previous experience or training preferred.
• High school diploma or general education degree (GED); one to three months related experience and/or training; or equivalent combination of education and experience.

Responsibilities

• Assists all customers in selecting required parts in a friendly, professional, and efficient manner.
• Informs customers of companion part requirements and specials, and ensures that the customer is exposed to the full product line.
• Answers phone calls, providing price quotes and other information.
• Reviews service estimates to be sure the parts that are ordered are correct and all pricing is in line with the estimate.
• Provides high level of service to internal and external customers.
• Pulls and fills orders from stock.
• Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
• Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
• Notifies the service advisor and the customer when special ordered parts have been received.
• Notifies service when all parts have arrived and when they will be delivered.
• Follows up on back-ordered parts.
• Verifies will-call and back-order files weekly and returns to vendors, or stocks those items not picked up or required.
• Replenishes assigned inventory daily.
• Makes sure all internal requests for parts are billed on service repair order.
• Receives payment from retail customers or obtains credit authorization.
• Ensures that all charge sales are signed by the customer.
• Ensures that all customers receive their copy of the invoice.
• Issues credit for parts returned, ensuring that the original invoice, or its number, is available so that purchase and pricing can be verified.
• Keeps orderly records of all repair orders, invoices, insurance estimates, and special order parts.
• Sets up orders for daily shipment, delivery, or pick-up.
• Keeps counter areas clean and uncluttered.
• Participates in all training programs that are made available.
• Keeps current on new products and product updates.
• Maintains professional appearance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED