Parts Advisor

Mercedes-Benz of Oakland • Oakland, CA

39d

About The Position

Mercedes-Benz of Oakland, part of Euromotors Auto Group, is seeking a Parts Advisor to support technicians, service advisors, body shops, retail customers, and outside sales representatives. The role provides parts information and service, manages inventory and special orders, processes transactions and records, and maintains an organized parts counter. Automotive industry experience is preferred. Candidates should have 1 to 3 years of related experience or training, or an equivalent combination of education and experience.

Requirements

• 1 to 3 years of related experience and/or training, or an equivalent combination of education and experience.
• Intermediate Excel skills.
• Excellent organizational and time-management skills.
• Excellent verbal, written, and interpersonal communication skills.
• Excellent attention to detail and accuracy.
• Intermediate accounting knowledge.
• Ability to work independently with minimal direction.
• Ability to prioritize job duties to meet deadlines.
• Must pass a pre-employment drug test and background check.
• Must be accepted by the dealership's insurance company, as required.

Nice To Haves

• Automotive industry experience.

Responsibilities

• Assist technicians in selecting required parts in a friendly, professional, and efficient manner.
• Stay informed about companion part requirements and specials, and ensure customers are exposed to the full product line.
• Answer phone calls and provide price quotes and other information.
• Review body shop estimates to confirm ordered parts are correct and pricing aligns with the estimate.
• Provide a high level of service to internal and external customers.
• Pull and fill orders from stock.
• Notify the parts manager of out-of-stock parts or shop materials requiring immediate attention.
• Locate out-of-stock parts from outside sources and submit emergency orders when necessary.
• Notify service advisors and customers when special-order parts arrive.
• Notify the body shop when all parts have arrived and when they will be delivered.
• Pull and prepare orders for body shop delivery, tagging parts with customer names and job numbers.
• Follow up on back-ordered parts.
• Review will-call and back-order files weekly and return items to vendors or stock items that are not picked up or needed.
• Replenish assigned inventory daily.
• Assist outside sales representatives with their orders.
• Ensure internal parts requests are billed on service repair orders.
• Receive retail customer payments or obtain credit authorization.
• Ensure charge sales are signed by customers and customers receive invoice copies.
• Issue credits for returned parts, verifying the purchase and pricing against the original invoice or invoice number.
• Issue and track shop tools requested by technicians.
• Maintain orderly records of repair orders, invoices, insurance estimates, and special-order parts.
• Prepare orders for daily shipment, delivery, or pickup.
• Solicit assigned accounts by phone.
• Keep front and rear counter areas clean and uncluttered, and clean computer terminals and printers daily.
• Participate in available training programs and stay current on new products and product updates.
• Work with the parts manager to maintain a lost-sales tracking program.
• Maintain a professional appearance.
• Perform other tasks as assigned.

Benefits

• Highly competitive pay based on skills and experience.
• Group health plan, including medical, dental, and vision coverage.
• Voluntary insurance.
• Employer Assistance Program.
• Flexible Spending Account Plan.
• Paid holidays.
• Paid Time Off.
• 401(k) Retirement Plan.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed