Parts Advisor

Lithia & Driveway•Phoenix, AZ

33d

About The Position

Bell Road Toyota is seeking a Parts Advisor to provide vehicle parts and merchandise to customers and support dealership service operations. The role involves assisting customers, coordinating with the Service Team, ordering and receiving parts, maintaining inventory and records, processing payments or credit authorizations, and handling returns and warranty transactions. The dealership emphasizes customer service, professional growth, teamwork, collaboration, and respect. Open availability is required to support dealership operations and customer demand, including evenings, weekends, and holidays.

Requirements

Previous parts advisor experience.
Understanding of basic automotive components and systems.
Automotive dealership service experience.
Ability to provide a positive service experience and build relationships with customers.
Comfort using technology and digital tools to document work and access information.
Acceptable driving record and a valid driver's license in the state of residence.
High school graduate or equivalent.
Must be 18 years or older.
Open availability to work a flexible schedule, including evenings, weekends, and holidays.

Responsibilities

Provide vehicle parts and merchandise to customers.
Answer telephone calls and greet customers and vendors.
Maintain a clean appearance of the counter, work area, and stockroom.
Coordinate with the Service Team on parts for vehicle repair and service.
Order parts from suppliers based on Service Department and customer requests.
Receive, unpack, and store parts in appropriate storage areas.
Take inventory, maintain records of goods received, and keep perpetual inventory controls.
Receive payment or obtain credit authorization.
Process core returns, parts warranties, and part returns.