Parts Advisor

Penn Power Group, LLC•Syracuse, NY

2d•$35

About The Position

Penn Power Group, LLC is hiring a Parts Advisor to support customers and internal teams at a heavy-duty diesel services and parts distribution company. The role responds to customer inquiries about services, pricing, repair completion dates, and adjustments to bills or repair orders; promotes company services and suitable products; and coordinates with other departments to meet customer needs. It also involves warehouse and parts operations, including creating work and purchase orders, receiving and processing parts, kitting and issuing parts to technicians, inventory movements, and cycle counting. Work is performed under immediate supervision and established procedures on tasks that are routine in nature and require little evaluation, originality, or ingenuity. The position is based in an indoor/outdoor shop and yard setting, with exposure to noise, heat, cold, and wet or icy conditions. Physical activity includes frequent standing, walking, and lifting, as well as occasional climbing, stooping, and overhead work using hand tools. Reasonable accommodations may be made for individuals with disabilities.

Requirements

Experience in Warehouse Management Systems or an equivalent system.
Ability to create work orders and purchase orders in a systems environment.
Experience in parts receiving and processing.
Ability to kit parts and issue them to technicians.
Ability to transact inventory movements.
Experience with parts inventory cycle counting.
Ability to lift up to 50 pounds.
Strong servicing experience performing routine tasks under immediate supervision and established procedures, with little evaluation, originality, or ingenuity required.

Nice To Haves

Experience opening and reviewing work orders or related matters and communicating status to customers.
Excellent customer service skills.
Coordination skills to communicate activities with internal departments and meet customer needs.
Strong written and verbal communication skills and strong telephone skills.

Responsibilities

Respond to inquiries about company services, pricing, repair completion dates, and adjustments to bills or repair orders.
Promote and sell company services and assess customer needs to recommend alternative products and services.
Coordinate activities with internal departments to meet customer needs.
Create work orders and purchase orders in a systems environment.
Receive and process parts.
Kit parts and issue them to technicians.
Transact inventory movements.
Perform parts inventory cycle counting.
Open work orders or related matters, review them, and communicate status to customers, where applicable.