Parts Advisor
Wyoming Valley BMW•Plains Township, PA
About The Position
The Automotive Parts Counter Sales Associate at Wyoming Valley BMW serves as a liaison for internal and external customers, promoting the sale of parts, labor, and accessories. The role involves customer service and sales, parts distribution and inventory management, processing documentation and returns, and supporting service technicians and other departments. The Ed Napleton Automotive Group describes itself as a family-owned automotive dealership group with more than 25 vehicle brands, over 50 dealerships in eight states, and more than 3,500 employees.
Requirements
- At least 1 year of experience in automotive parts or service.
- Ability to lift 100 pounds.
- Automotive knowledge.
- Excellent customer service skills.
- Valid driver's license.
Responsibilities
- Greet customers, determine their needs, and provide excellent customer service and satisfaction.
- Establish a method of payment.
- Handle telephone inquiries regarding parts purchases.
- Distribute parts to service technicians.
- Accept warranty parts and cores for return, and return warranty parts to the factory using the required marking and tagging procedures.
- Process pertinent documents and associated parts.
- Identify related parts needed for repair jobs.
- Advise customers or Service Consultants of parts stocking status.
- Maintain security of parts and paperwork in the Parts Department.
- Write purchase orders for parts and outside-supplier sublet work and obtain management approval.
- Use the computer system consistently and accurately to post sales and track lost sales.
- Provide the Parts Manager with information for special orders, emergency purchases, and lost sales.
- Maintain parts in their correct locations and bins.
- Keep the work and department areas clean, including helping remove garbage and boxes.
- Stay current on training and certification.
- Pull and stock parts inventory.
- Perform bin spot checks as directed.
- Receive money and cash out customers.
- Maintain good communication between Parts associates and other departments.
- Report issues to the department manager.
Benefits
- Medical, dental, and vision insurance
- 401(k) and additional benefits
- Accrued vacation time
- Employee vehicle purchase plans
- Discounts on products and services
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
