Parts Advisor
About The Position
The Parts Advisor will assist all customers, both retail and shop, in selecting required parts in a friendly, professional, and efficient manner. This role involves informing customers of companion part requirements and specials, ensuring they are aware of the full product line. The advisor will also handle phone calls, provide price quotes, and ensure a high level of service to both internal and external customers. Responsibilities include pulling and filling orders from stock, notifying the parts manager of out-of-stock items, locating and ordering parts from outside sources, and following up on back-ordered parts. The position requires ensuring all internal requests for parts are billed on service repair orders, issuing credit for returned parts with proper verification, and maintaining orderly records of all repair orders, invoices, and special-order parts. Additionally, the Parts Advisor must keep counter areas clean and uncluttered, participate in training programs, stay current on new products, assist with lost sales tracking, and maintain a professional appearance. Other tasks may be assigned.
Requirements
- High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Responsibilities
- Assists all customers (retail and shop) in selecting required parts in a friendly, professional and efficient manner.
- Informs customers of companion part requirements and specials and ensures that the customer is exposed to the full product line.
- Answers phone calls, providing price quotes and other information.
- Provides high level of service to internal and external customers.
- Pulls and fills orders from stock.
- Notifies parts manager of out-of-stock parts or shop materials that need immediate attention.
- Locates out-of-stock parts from outside source and submits an emergency order, if necessary.
- Follows up on back-ordered parts.
- Makes sure all internal requests for parts are billed on service repair order.
- Issues credit for parts returned, ensuring that the original invoice, is available so that purchase and pricing can be verified.
- Keeps orderly records of all repair orders, invoices and special-order parts.
- Keeps front and rear counter areas clean and uncluttered.
- Participates in all training programs that are made available.
- Keeps current on new products and product updates.
- Participates with the parts manager in maintaining a lost sales tracking program.
- Maintains professional appearance.
- Other tasks as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
