Gulf Coast JCB - Parts Advisor

JCB North America•Baton Rouge, LA

28d

About The Position

The Parts Advisor manages the ordering, tracking, distribution, and storage of parts, ensuring damaged or unused parts are promptly returned. The role handles customer orders, maintains parts inventory, uses the DMS for inventory and recordkeeping, and serves customers at the parts counter. The Parts Advisor supports shop and field technicians, tracks order status, and helps meet dealer parts targets and KPIs while maintaining company standards for customer service, safety, and appearance.

Requirements

Strong computer skills and aptitude for learning new programs.
Exceptional oral and written communication skills.
Ability to read and understand basic repair instructions, written estimates, and work orders.
Outstanding organizational and multitasking skills, with the ability to adapt to a fast-paced environment.
Personable, friendly demeanor and a strong customer service approach with internal and external customers.

Nice To Haves

Prior parts experience.
Prior warehouse experience.
Prior customer service experience.

Responsibilities

Order parts from preferred vendors, track their arrival, distribute and store them, and promptly return damaged or unused parts.
Handle customer orders and maintain parts inventory for all products within APO.
Review prior-month sales and profit performance with key stakeholders and identify opportunities to improve profitability.
Use the DMS for inventory management, recordkeeping, and parts information.
Serve counter customers and acknowledge them promptly when they approach the parts counter.
Suggest at least one related additional item to each customer on every call.
Communicate customer relationship issues and complaints to the General Service Manager, gathering relevant information and suggesting a course of action.
Enter parts sales orders accurately and promptly, prepare orders for printing and shipping, and complete all parts orders daily.
Track outstanding orders, backorders, and credits, and follow up as necessary.
Process parts returns on the day received, inspect their condition, and ensure they are restocked the same day.
Assist with filling field and shop technician parts orders; check in work-order parts, label them, and distribute or store them in an organized manner.
Analyze inventory and spot-check that physical inventory matches computerized records; review backorders.
Maintain a neat lobby display and counter work area in accordance with company standards.
Ensure dealer parts targets and goals are met and maintain KPI information for tracking targets.
Inspect parts for damage, quality, and accuracy; return and reorder damaged or incorrect parts.
Comply with dealer and OSHA safety rules, guidelines, and standards.
Perform other related duties as assigned.