TriStar JCB - Parts Advisor

JCB North America•Murfreesboro, TN

About The Position

The Parts Advisor is responsible for tracking inventory, receiving parts, and selling parts. The role supports customers and technicians by ordering, receiving, inspecting, storing, distributing, and returning parts, while maintaining accurate inventory and order records. The Parts Advisor also helps meet dealer parts targets and key performance indicators, supports customer satisfaction and profitability, and follows dealer and OSHA safety standards. This is a full-time, non-exempt position located in Murfreesboro, Tennessee. The work takes place in an office environment and occasionally in a manufacturing or factory environment, with exposure to noise and temperature changes.

Requirements

Prior parts experience is a plus.
Prior warehouse experience is preferred.
Prior customer service experience is preferred.
Must pass applicable drug screens, background checks, and pre-employment tests conducted in accordance with applicable law.
Demonstrate customer orientation, responsiveness, and a positive manner when addressing customer needs and concerns.
Adapt to changing business needs, conditions, responsibilities, and methods.
Support and follow safe work behavior.
Demonstrate the job-specific knowledge and skills needed to resolve workplace challenges.
Communicate clearly using active listening and appropriate communication methods, and keep relevant people informed.
Be results-oriented, maintain urgency, and complete work efficiently and on time without sacrificing quality.
Be responsible, reliable, trustworthy, honest, punctual, and accountable for work quality and timeliness; follow instructions, policies, and procedures.
Have strong problem-solving and analytical skills.
Be able to work in a high-stress environment, pay attention to detail, and work independently.
Use a collaborative approach to resolve issues affecting different groups across the enterprise.
Understand system and non-system processes, troubleshoot, and develop and recommend solutions.
Be self-motivated and work as a team player in a dynamic environment.
Have working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.
Meet the stated physical demands, including regularly remaining stationary, using hands to finger, handle, or feel, reaching, and talking or hearing; occasionally standing and walking; and frequently moving or transporting up to 10 pounds.
Have close vision, distance vision, depth perception, and the ability to adjust focus.

Nice To Haves

Prior parts experience.
Prior warehouse experience.
Prior customer service experience.

Responsibilities

Order parts from preferred vendors; track their arrival, distribution, and storage; and promptly return damaged or unused parts.
Handle customer orders and maintain parts inventory supporting all products within APO.
Review prior-month sales and profit performance with key stakeholders and identify opportunities to improve profitability.
Use the DMS for inventory, recordkeeping, and parts information.
Serve counter customers promptly and suggest at least one related additional item on each customer call.
Communicate customer relationship issues and complaints to the General Service Manager after gathering pertinent information, and suggest a course of action.
Enter parts sales orders accurately and promptly, prepare orders for printing and shipping, complete orders daily, and assist coworkers as needed.
Track outstanding orders, backorders, and credits, and follow up as necessary.
Process parts returns on the day received, check their condition, and ensure they are stocked the same day.
Assist with filling field and shop technician parts orders; check in, label, and distribute work-order parts promptly or store them in an organized manner until needed.
Analyze inventory and spot-check that physical inventory matches computerized inventory; review backorders and related information.
Maintain a neat lobby display and counter work area in accordance with company standards.
Meet dealer parts targets and goals and maintain KPI information for tracking.
Inspect parts for damage, quality, and accuracy; return and reorder damaged or incorrect parts.
Comply with dealer and OSHA safety rules, guidelines, and standards.
Perform other related duties as assigned.