TriStar JCB - Parts Advisor

JCB•Murfreesboro, TN

2d•Onsite

About The Position

The Parts Advisor is responsible for managing parts inventory, receiving and storing parts, and selling parts. The role supports TriStar JCB customers and internal service teams by handling orders, maintaining accurate inventory records, and ensuring parts are processed and distributed promptly. The position is full-time and non-exempt, based in Murfreesboro, Tennessee. TriStar JCB is the JCB dealer for Tennessee and sells and supports JCB construction equipment, including compact track loaders, skid steer loaders, rough terrain forklifts, backhoes, wheel loaders, excavators, telehandlers, and aerial equipment. The company describes its compensation and benefits program as competitive and offers a comprehensive benefits package. The work takes place in both an office environment and, occasionally, a manufacturing or factory environment. The role may involve noise and temperature changes. Employees are regularly required to remain stationary, use their hands and arms, and talk or hear; occasionally stand, move, or walk; and frequently move or transport items weighing up to 10 pounds. Close and distance vision, depth perception, and the ability to adjust focus are required.

Requirements

Must pass applicable drug screens, background checks, and pre-employment tests, conducted in accordance with applicable law.
Demonstrate customer-oriented behavior and respond effectively to customer concerns and needs.
Adapt to changing business needs, responsibilities, and conditions, and find alternative ways to achieve goals when circumstances change.
Support and follow safe work practices.
Demonstrate job-specific knowledge and apply it to resolve workplace challenges.
Communicate clearly using active listening and appropriate methods; keep relevant people informed of developments, progress, problems, and plans.
Show urgency and commitment to achieving results while maintaining quality and meeting deadlines.
Be responsible, reliable, trustworthy, honest, punctual, and accountable for the quality and timeliness of work; follow instructions, policies, and procedures.
Have strong problem-solving and analytical skills.
Be able to work in a high-stress environment, work independently with attention to detail, and collaborate to resolve issues across groups.
Understand processes, troubleshoot, and develop and recommend solutions.
Be self-motivated and able to work as a team player in a dynamic environment.
Have working knowledge of Microsoft Office products, including Word, Excel, PowerPoint, Teams, and Microsoft Project.
Meet the stated physical requirements, including frequently moving or transporting items up to 10 pounds and the specified vision abilities.

Nice To Haves

Prior parts experience is a plus.
Prior warehouse experience is preferred.
Prior customer service experience is preferred.

Responsibilities

Order parts from preferred vendors; track arrivals, distribute and store parts, and promptly return damaged or unused parts.
Handle customer orders in accordance with company customer-satisfaction practices and maintain parts inventory to support all products within APO.
Review the previous month’s sales and profit performance with key stakeholders and identify opportunities to improve profitability.
Use the DMS for inventory, recordkeeping, and parts information.
Serve counter customers promptly and suggest at least one related additional item to each customer on every call.
Communicate customer relationship issues and complaints to the General Service Manager, first gathering pertinent information and suggesting a course of action.
Enter parts sales orders accurately and promptly, and complete daily parts orders while assisting coworkers as needed.
Track outstanding orders, backorders, and credits, and follow up as necessary.
Process parts returns on the day they are received, check their condition, and ensure they are stocked the same day.
Assist with filling parts orders for field and shop technicians.
Check in work-order parts, label and distribute them immediately, or store them in an organized manner until needed for the assigned job.
Analyze inventory and perform spot checks to ensure physical inventory matches computerized records; review backorders.
Maintain a neat lobby display and counter work area in accordance with company standards.
Ensure Dealer Parts targets and goals are met and maintain KPI information for tracking targets.
Inspect parts for damage, quality, and accuracy; return and reorder damaged or incorrect parts.
Comply with dealer and OSHA safety rules, guidelines, and standards.
Perform other related duties as assigned.