TriStar JCB - Product Support Sales Representative

JCB • Murfreesboro, TN

2d • Onsite

About The Position

The Product Support Sales Representative (PSSR) is responsible for selling TriStar JCB parts and service solutions. The role includes inspecting customer-owned equipment and recommending services and repairs to develop customer-driven solutions using TriStar JCB’s capabilities as an authorized JCB dealer. The position is full-time and exempt, based onsite in Murfreesboro, Tennessee.

TriStar JCB is the JCB dealer for Tennessee and sells and supports JCB construction equipment. The company describes its compensation and benefits program as highly competitive and offers medical, dental, and vision insurance, a 401(k) retirement plan, paid time off, and paid holidays.

The work takes place in both an office environment and, occasionally, a manufacturing or factory environment. The role may involve exposure to noise and temperature changes. Physical requirements include remaining stationary, using hands to handle or feel objects, reaching, and talking or hearing; occasional standing and walking; and frequently moving or transporting up to 10 pounds. The role requires close and distance vision, depth perception, and the ability to adjust focus.

Requirements

• High school diploma or GED.
• Strong mechanical aptitude and understanding of equipment maintenance and repair practices.
• Strong computer skills, including Microsoft Office and CRM software.
• Valid driver's license with an acceptable driving record.
• Must pass applicable drug screens, background checks, and pre-employment tests, conducted in accordance with applicable law.
• Exceptional customer service and relationship-building skills.
• Strong sales, negotiation, and closing abilities.
• Ability to identify customer needs and recommend value-driven solutions.
• Strong organizational and territory management skills.
• Self-motivated, with the ability to work independently.
• Strong verbal and written communication skills.
• Ability to prioritize and manage multiple opportunities simultaneously.
• Strong problem-solving and analytical abilities.
• Professional presentation and interpersonal skills.
• High level of accountability and personal ownership.
• Strong desire to compete, win, and exceed expectations.

Nice To Haves

• Associate degree, technical training, or equivalent work experience.
• Previous outside sales, product support sales, service sales, parts sales, or customer support experience.
• Three or more years of experience in heavy equipment, construction equipment, agriculture equipment, truck, diesel engine, or related industries.

Responsibilities

• Establish new customer accounts.
• Service and maintain existing customer accounts.
• Meet and exceed strategic goals.
• Use a CRM system to manage customer relationships.
• Develop strong customer relationships.
• Respond quickly to leads and qualify customers.
• Develop equipment quotes, financing quotes, and other sales proposals as needed.
• Meet requirements for continued professional development.
• Inspect customer-owned equipment and recommend services and repairs.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid time off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED